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Desktop Support

3 weeks ago

Charleston, WV, United States United IT Solutions Full time
Key Responsibilities:

Technical Support:
  • Respond to user inquiries via phone, email, or in-person.
  • Diagnose and resolve hardware, software, and network issues.
  • Guide users through step-by-step solutions and class room support
Incident Management:
  • Record and track incidents and service requests using a ticketing system.
  • Prioritize and escalate issues as necessary to ensure timely resolution.
  • Follow up with users to ensure issue resolution and customer satisfaction.


Maintenance and Troubleshooting:
• Perform routine maintenance on computer systems and networks.
• Install, configure, and update software and hardware.
• Maintain and troubleshoot printers, scanners, and other peripheral devices.