Field Engineer 2

6 days ago

Geneva, NY, United States ThreePDS Inc. Full time
Join Our Dynamic Team in Geneva, NY

We are seeking a skilled professional for an exciting opportunity in Geneva, New York. This is a fantastic temp-to-hire position where you can showcase your technical expertise and grow your career in a vibrant and supportive environment.

Must-Have Skills:
  • Deskside Support
  • Desktop/Laptop Repair
  • Installing
Nice-to-Have Skills:
  • Project Management
  • Smart Hands Experience
  • Troubleshooting Software/Hardware Issues
  • Imaging/Software Installation
  • Organizational Skills
  • Attention to Detail
Job Description:

As a key member of our team, your primary responsibility will be installing, diagnosing, and servicing computer-related products, including desktops, laptops, printers, standard software, and networking devices. You will be recognized as a desk side support specialist and may be directed by Help Desk, Service Desk, or scripts using standard methods, techniques, and tools.

In this role, you will handle more complex products, problems, and projects, providing technical guidance to lower-level engineers. You may also function as a team or on-site leader, providing technical support to customers in solving technical problems during the installation or operation of company-supported products.

Responsibilities:
  • Function as a team or site leader providing direction to other technicians
  • Support networking products via smart hands
  • Manage smaller projects
  • Provide support for software and hardware support for desktops, laptops, and servers
  • Install and maintain PCs, associated software, and peripherals
  • Perform installs, moves, adds, and changes as required
  • Test and certify PCs and client-approved applications
  • Provide follow-up on problems or escalate as needed
  • Maintain a high degree of professionalism in actions, demeanor, and dress
  • Ensure customer satisfaction throughout the service delivery transaction
  • Ensure client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
  • Understand the scope of work for the client and perform only tasks that are within scope; escalate out-of-scope tasks as necessary

Don't miss this chance to advance your career in a thriving community. Apply today and become a part of our team in Geneva, NY

#IND1

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