Hardware Developer 4

Job Description

The Oracle Cloud Infrastructure (OCI) Remote Hardware Support team is seeking a results-driven and skilled Technical Readiness Manager to drive readiness for new product introductions (NPI) and ensure ongoing support for released products. In this highly visible position, you will work across Oracle's product, engineering, operations, and services organizations to guarantee that every new product launch is fully supportable from day one and that operational excellence is maintained throughout the product lifecycle.

• High-visibility role with the opportunity to influence the trajectory of OCI's support readiness globally.

• Collaborative, innovative, and mission-driven team environment.

• Opportunities for growth and development within Oracle.

• Competitive salary, benefits, and flexible work arrangements.

Professional Qualifications:

• Bachelor's degree in Engineering, Business, Computer Science, or related discipline; advanced degree preferred.

• 7+ years' experience in program management, preferably in hardware or cloud infrastructure support roles.

• Proven track record delivering large-scale, cross-functional initiatives in fast-paced, ambiguous environments.

• Demonstrated ability to manage multiple complex programs simultaneously.

• Strong communication skills with experience presenting to executive stakeholders.

• Excellent organizational, stakeholder management, and influencing skills.

• Technical proficiency to understand and communicate hardware and service processes.

• PMP or equivalent project/program management certification is a plus.

Responsibilities

• Cross-Functional Leadership:

• Partner with Product Engineering, SCO (Operations), Marketing, Product Teams, Field Engineering, Global Service Logistics (GSL), Domains, Training, and Quality teams.

• Act as the service interface for new product releases and sustaining support.

• Represent Services in product team meetings, ensuring services requirements and interests are met.

• Program & Project Management:

• Lead critical cross-organizational programs covering NPI, support readiness, quality remediation, and process improvement initiatives.

• Manage the delivery of multiple, parallel programs, driving operational improvements.

• Define project requirements and scope, establish success metrics and timelines, and ensure clear documentation (SOWs, project charters, schedules, resource plans).

• Develop and execute risk management strategies; maintain risk registers.

• Host regular status meetings with stakeholders and deliver executive-level communications up to the VP/SVP level.

• Service Readiness:

• Define and execute the Service Delivery strategy for new products.

• Drive the release, ordering, and deployment of needed spares globally at product launch.

• Ensure training for Field and Domain Engineers is completed and documentation is ready.

• Coordinate set-up and readiness of repair vendors and logistics operations.

• Oversee capital equipment procurement and delivery.

• Post-Release Support:

• Address part shortages and manage global availability of spares and repair processes.

• Monitor and remediate product hardware quality issues through purges and Field Change Orders (FCOs).

• Support and optimize the SR (Service Request) flow using failure reporting, logs, and automation tools (ASR).

• Drive improvements in service profitability and cost reduction; influence EOSL (End of Service Life) recommendations.

• Continuous Process Improvement:

• Lead and participate in continuous process improvement projects and ad hoc initiatives.

• Provide a business view on product issues, quality, and performance throughout the product lifecycle.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

About Us

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We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.