Partnerships Operations Lead

2 weeks ago

San Francisco, CA, United States Maleda Tech Full time
About the Role

Maleda Tech is seeking a talented Partnerships Operations Lead to join our client's Services team. In this role, you'll be responsible for designing the strategy, operating model, and programs that transform deal terms into real supply, quality, and revenue outcomes for a scaled marketplace of high-quality service providers (chefs, massage, photography, and more).

Working at the intersection of Business Development, Product, and Go-to-Market teams, you'll create the playbooks, SLAs, incentives, data flows, and experiments that efficiently grow partner-sourced supply while improving conversion and guest experience.
Key Responsibilities
Operationalize Partner Deals
  • Translate commercial terms into launch plans, SLAs, success metrics, and reporting
  • Stand up partner onboarding programs including data mapping, API readiness, catalog standards, compliance, payments, and dispute/chargeback flows
Grow Supply & Conversion
  • Build scalable programs to drive new activations, listing quality, and bookability (inventory health, pricing/availability hygiene, content QA)
  • Design incentive frameworks (bounties, co-op spend, tiering) that improve unit economics and partner performance
Own the Performance Engine
  • Define and run partner scorecards; establish QBR/WBR cadence with targets for NAAS, CPA/CAC, fill rate, cancel rate, NPS/claims
  • Build automated pipelines/dashboards with Data/Analytics; instrument experiments (A/B, geo pilots, cohort tests)
Create Repeatable Playbooks
  • Standardize integration requirements, validation tests, and launch checklists
  • Author SOPs for catalog ingestion, policy compliance, trust & safety escalations, and partner support
Drive Cross-Functional Execution
  • Prioritize integration and feature requests with Product/Engineering based on partner and business opportunities
  • Partner with Legal/Policy on data sharing, content/IP, and regulatory needs across regions
Continuously Optimize Economics
  • Model lever impacts (channel mix, incentives, take rates)
  • Deliver cost-per-activation and payback improvements at portfolio and partner level
Qualifications
  • Bachelor's Degree in Business, Finance, Marketing, or related fields
  • 7+ years in Consulting / Partnerships Ops / Marketplace Ops / Supply Ops or Program Management for B2B platforms (e.g., integrations with reservation/booking systems, OTAs, aggregators)
  • Proven track record turning partner agreements into scaled programs with measurable supply and revenue impact
  • Comfortable with technical integrations (APIs, webhooks, data schemas); ability to write precise requirements and run UAT with Engineering
  • Strong analytical skills: build business cases, define KPIs, create dashboards, and run experiments
  • SQL/Sheets advanced proficiency required; familiarity with Tableau a plus
  • Experience designing incentives/tiers, SLAs, and QBR frameworks
  • Excellent cross-functional leadership; crisp written documentation and playbooks
  • Background in RevOps, Growth Ops, or Product Ops
Key Details
  • Location: San Francisco, CA (Hybrid)
  • Start Date: November 25, 2025
  • Duration: 12 months
  • Work Schedule: Full-time, 40 hours/week
  • Pay Rate Range: Up to $/hour
  • Position Type: Contract

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