Shift Manager

6 days ago

Buckhead, GA, United States Sterling Hospitality Full time
Job Summary

We are seeking a detail-oriented, reliable, experienced supervisor to join our growing team. In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.

Duties and Responsibilities
  • Oversee all front and back of the house restaurant operations
  • Ensure customer satisfaction through promoting excellent service
  • Respond to customer complaints tactfully and professionally
  • Maintain quality control for all food served
  • Analyze staff evaluations and feedback to improve the customer's experience
  • Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
  • Oversee health code compliance and sanitation standards
  • Look for ways to cut waste and decrease operational costs
  • Generate weekly, monthly, and annual reports
  • Train new employees and provide ongoing training for all staff
  • Attend quarterly P&L meetings
Requirements and Qualifications
  • High school diploma required; associate's or bachelor's degree in Business Administration or Hospitality preferred
  • Significant work experience in the hospitality industry and in management
  • Front and back of house experience is a plus
  • Strong working knowledge of food and beverage service
  • Ability to use restaurant management software
  • Strong leadership skills
  • Decisive and critical thinker
Skills & Requirements Qualifications

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