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General Manager

3 weeks ago

Jackson, WY, United States The Yarrow Group Full time

Hotel Introduction:

Nestled at the gateway to Grand Teton National Park and overlooking the historic Jackson Town Square, The Cloudveil embodies the spirit of the American West through curated design, meaningful experiences, and genuine mountain hospitality. As an award-winning luxury destination, we honor the natural beauty and cultural heritage of Jackson by creating a refined yet welcoming environment where guests feel deeply connected to place.

Our team is inspired by the landscapes and community around us — delivering warm, intuitive, and knowledgeable service that is both personal and memorable. At The Cloudveil, every interaction is an opportunity to create authentic moments, distinctive journeys, and lasting impressions.

Job Overview

The General Manager at The Cloudveil serves as the visionary leader, brand ambassador, and cultural steward of this award-winning luxury hotel. This executive role is responsible for elevating every dimension of the operation — from guest experience and team leadership to financial performance, strategic planning, and community presence.

Driven, thoughtful, and results-oriented, the General Manager develops and executes business strategies that strengthen The Cloudveil’s reputation as one of Jackson’s premier luxury destinations. The ideal candidate brings a sophisticated understanding of boutique luxury hospitality, with proven strength in operations, sales and revenue performance, guest experience excellence, and team development.

This role provides direct leadership across rooms, engineering, and administrative operations, ensuring alignment with ownership expectations, brand standards, and organizational values. The General Manager fosters an engaged, empowered culture — inspiring leaders and associates alike to deliver elevated service, operational excellence, and meaningful guest connections.

Let your passion for hospitality, commitment to excellence, and strategic mindset guide and inspire a best-in-class team — creating innovative experiences, building sustainable success, and driving strong performance to the bottom line.

Job Duties:

  • Provide strategic leadership across all hotel operations, ensuring exceptional guest service, operational efficiency, and financial performance

  • Champion The Cloudveil brand vision, values, and service culture throughout all departments

  • Lead, mentor, and develop departmental leaders with a focus on accountability, engagement, and professional growth

  • Oversee financial planning, revenue strategies, forecasting, and expense management

  • Maintain strong alignment and communication with ownership and corporate leadership

  • Uphold brand, legal, and regulatory compliance across hotel operations

  • Cultivate meaningful relationships within the Jackson community and local partners

  • Drive an elevated service culture that consistently delivers personalized, authentic guest experiences

  • Promote innovation, continuous improvement, and operational excellence across the property

  • Create policies and procedures for The Cloudveil.

  • Ensure that all approved procedures of the hotel’s accounting policies and procedures are followed.

  • Develop a positive workplace culture through implementation of action plans that are designed to improve team member retention and to foster teamwork, communication, engagement and trust.

  • Monitor and develop team members’ performance, to include positive supervision, constructive feedback, professional development, coaching, counseling, mentorship, performance evaluations, and appropriate recognition of achieved goals. Document all feedback.

  • Ensure the Rooms operations run efficiently and effectively in compliance with the hotel’s operation standards.

  • Set measurable departmental objectives.

  • Accountable for employee satisfaction as reported and measured by the hotel’s annual employee engagement survey.

  • Meet overall growth objectives.

  • Ensure effective communication and teamwork between departments.

  • Control expenses in accordance with accurate revenue forecasts, making necessary adjustments in order to maximize profitability.

  • Actively manage the budget process, P&L reporting.

  • Understand revenue generation and yield management, work in conjunction with the corporate team on maximizing revenue through rate positioning and optimizing occupancy through segmentation.

  • Prepare ownership operation and marketing reports.

  • Direct the overall property sales effort in partnership with the Corporate Vice President of Sales and Marketing.

  • Maintain proper staffing guidelines based on occupancy.

  • Recruit, hire, and train employees for the property. Train all department heads.

  • Ensure customer satisfaction by soliciting feedback and improving standards.

  • Work well cross-functionally and with management group and hotel owners.

  • Work with relevant property staff, corporate support partners and third-party vendors and suppliers. Oversee all repairs, renovations, alterations and improvements to the hotels as shall be necessary for the proper maintenance and preservation of the facility. Focus must be given to life safety matters and to any other situation that creates risk for guests, team members or the property.

  • Support a process for inspections and preventative maintenance.

  • Through regular audits and/or inspections, identify any operational, productivity, performance, and/or efficiency gaps and implement measures to correct those deficiencies.

  • Ensure that all licenses and permits required in connection with the operation and management of the hotels are applied for on time and maintained in good standing.

  • Ensure hotel is in compliance with all Brand and Governmental requirements such as life safety, ADA compliance, food safety training, responsible alcohol service training, human trafficking training, and hiring practices.

  • Strong emphasis on being part of the local community.

  • When necessary, perform duties of any hotel position as needed.

About Us

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

Our Values

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

Requirements

Minimum Requirements:

  • 10 years of progressive experience in senior hotel management required, with prior general management experience required.

  • Effective and professional verbal and written communication skills with guests, subordinates, vendors, and all hotel staff.

  • Ability to effectively delegate tasks and to inspect what to expect.

  • Successfully manage prioritizing tasks – getting the job done, on time and in accordance with expectations.

  • Knowledge of general business operations, including but not limited to, budgeting, forecasting, scheduling, staffing, motivating, training, coaching, evaluating.

  • Proven ability to grow profitable revenues.

Physical Requirements:

Sitting, standing, walking; lifting, pushing, pulling up to 50 lbs., bending.

Benefits

  • Health Care Plan (Medical, Dental & Vision)

  • Retirement Plan (401k, IRA)

  • Paid Time Off (Vacation, Sick & Public Holidays)

  • Life Insurance (Basic, Voluntary & AD&D)

  • Short Term & Long Term Disability

  • Training & Development

  • Wellness Resources