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Field Service Supervisor
3 weeks ago
Position
We are seeking a Field Service Supervisor for our office in Orange, CA.
Primary Objectives/Scope
Supervise assigned service technicians to meet and exceed department profitability goals. Assist the Branch Technical Manager in administration and recruiting; promote Service Technician's productivity and job-related personal growth.
Essential Job Duties
- Routinely demonstrate and create a helpful and positive work culture
- Encourage and build positive relationships, communicating effectively with all co-workers, outside customers, and vendors
- Conduct yourself at all times as the public image of the company in accordance with the company's Code of Conduct
- Meet or exceed team productivity goals on various metrics including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration
- Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
- Maintain technical knowledge of all products
- Make recommendations to the Field Service Manager for any identified service training needs
- Assist the Sales department with sales demos as requested
- Handle service calls in the event that the open call load is high
- Perform other duties as assigned
- Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees
- Excellent communication skills, both verbal and written; strong customer service skills
- Strong relationship management skills with customers, vendors, and employees
- Exceptional mechanical aptitude and demonstrated troubleshooting skills with digital office equipment
- Effective organizational skills with the ability to manage conflicting demands and priorities
- Demonstrates initiative, seeking out relevant information to make timely decisions
- Strong work ethics and ability to work as an effective, collaborative team member
- Computer literacy and experience working with MS products: Outlook, Excel, and Word
- Ability to work evenings and weekends during peak periods
- Associates degree or equivalent
- 3+ years of related experience required, industry experience preferred
Working Place:
Orange, California, United States
Company :
2025 July 17th Virtual Fair - Pacific Office Automation
