Quality Assurance Representative
2 weeks ago
About the job Quality Assurance Representative
This is a remote position.
QA Synergy is currently seeking to 10 agents for Quality Assurance Specialist.
As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.
You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters
It's that simple We provide the client; you make the call
You will set your own schedule, so you are able to work anytime that fits YOUR schedule.
Responsibilities:
* Successfully complete a test call
* Call all companies provided via assigned lists
* Evaluate the level of customer service provided by answering representatives
* Document detailed information of overall experience
* Complete review submission form prior to the required deadline
* Ensure that form is free of errors and misinformation
Pay Rate:
($2 per call for 7 calls or less) or ($20 per completed list with 8 calls or more)
Requirements
* Must be able to adhere to a deadline
* Ability to work with minimal supervision
* Must be self-directed and self-motivated
* Strong listening skills
* Accuracy
* Efficiency
* Excellent written and verbal communication skills
Technical Requirements
• Active Phone line (landline, mobile, or both)
• Mobile Device capable of downloading applications
• Valid email address
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