Production/Operational Support

1 week ago

Plano, TX, United States Pyramid Consulting Full time

Immediate need for a talented Production/Operational Support. This is a 12 Months Contract opportunity with long-term potential and is located in Plano , TX (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-92844

Pay Range: $50 - $53/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Act as a technical leader within the Operations team to develop next-generation telematics and connected car systems, enhancing key infrastructure services such as security, availability, and performance.
  • Guide team members on application support best practices.
  • Develop procedures and runbooks for operational and security aspects of the platform.
  • Demonstrated expertise in AWS, MongoDB, Datadog (or similar tools), and Python/Java.
  • Troubleshoot customer issues as needed, documenting details in JIRA and the PagerDuty on-call system.
  • Review and triage escalated service and support requests.
  • Utilize DevOps automation tools, including GitLab build jobs.
  • Handle ad-hoc data and report requests from various functional teams.
  • Provide on-call support for P1 issues during weekends and holidays on a rotation basis.
Key Requirements and Technology Experience:
  • Skills-" AWS", "MongoDB" , "Monitoring Tools" OR "Datadog"
  • Bilingual - Japanese and English (Business level required)
  • 5 years of Operations / Production Support experience, including P1/P2 incident management, root cause analysis, and stakeholder communication
  • Hands-on experience with:
  • AWS (EKS, CloudWatch)
  • MongoDB
  • Monitoring tools such as Datadog (or similar)
  • Basic scripting or automation skills (Python or Java)
  • Familiar with tools like JIRA and PagerDuty
  • Experience with DevOps / CI-CD pipelines (GitLab, Jenkins, etc.)
  • Knowledge of Kubernetes or ElasticSearch
  • Exposure to AI/ML operations
  • Over 10 years of professional experience
  • Proficiency in Japanese language
  • Minimum 5 years of experience in Operations Support projects, including handling P1/P2 incidents, crisis management, communication, and stakeholder reporting.
  • Experience with tools such as JIRA, Datadog, and MongoDB clients (Robo3T, Compass)
  • Knowledge of AWS EKS, Kubernetes, DevOps automation, and CI/CD pipeline development.
  • Monitoring: Practical experience with monitoring tools like AWS CloudWatch, Datadog, and Elastic Search, including creating monitors in Datadog.
  • Ability to collaborate across different geographic regions
  • Experience with AI/ML algorithms
  • Experience with Digital Key and / or Remote Services

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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