Trainer, Revenue Cycle Transitions

Location:

Pay Range:

Responsible for assisting with the planning and implementation of revenue cycle activities as it relates to onboarding a new practice and/or an employee for transitions. Train front end revenue cycle personnel in the roles for new hires, new practice transitions, and continuous training as needed. Support and coordinate processes for pre-go live and post-go live revenue cycle functions for transitions. Support the financial goals of the company by being fiscally responsible in all areas, including staffing and purchasing.

* Train various revenue cycle roles in the network for new transitions as needed.

* Prepare and present educational presentations and professional level reports.

* Create, prepare, review, and update new and existing policies and procedures as it relates to the Revenue Cycle workflows and responsibilities.

* Plan and assist with all revenue cycle education events and opportunities within the network with little to no assistance needed from outside resources.

* Present and support revenue cycle education workshops, which align with the revenue cycle blueprint and to ensure compliance with policy and procedures.

* Assist in developing/writing and maintaining the department Standard Operating Procedures.

* Make recommendations for improvement in processes and display ability to develop and implement improvement plan as needed in the department.

* Support the management and presentation of the educational needs of the network revenue cycle personnel.

Performance/Improvement

* Collaborate with Associate Director and Regional Director(s) in order to develop practice specific training needs that will collaboratively allow successful achievements of KPI goals in partnership with the practice(s).

* Has a working knowledge of revenue cycle projects and KPI's, how they relate to the best practice and industry standard benchmarks.

* Ensures performance improvement plans are developed and implemented when necessary.

* Analyzes, monitors, and communicates the results of training to practice and department stakeholders.

Communication

* Reviews all documentation, materials, and meeting PowerPoints prior to presentations to ensure professional and polished information is presented.

* Defines and produces best practice recommendations that adhere to AON Revenue Cycle Policy and Procedures.

* Engages with other internal team members to identify possible trends and issues that span across practices and regions.

* Builds relationships with practice leadership to ensure open communication.

* Communicates in a way that promotes trust and credibility between the revenue cycle team and practices.

* Strives to strengthen local and corporate relationships for positive outcomes.

* Escalates issues to revenue cycle leaders as necessary to ensure timely resolution.

* Works with front-end and back-end staff to communicate appropriate workflows.

* Ability to evaluate and establish workflows.

* Excellent communication, organizational, and time management skills.

* Working knowledge of MS Office applications including SharePoint, Teams, Outlook, Excel, Word, and PowerPoint

* High level of interpersonal skills to handle sensitive and confidential situations

* Understanding of medical terminology, managed care authorization process, ICD and CPT codes, collection experience and ability to calculate and collect patients' responsibility and insurance co-pay/coinsurance.

Position Qualifications/Requirements:

Education:

* High school diploma, GED, or equivalent required.

* Associates Degree or higher in business health care administration, finance, or related field preferred.

License or Certification:

* Valid Drivers License and required insurance

Previous Experience:

* A minimum of three (3) years' experience working in a healthcare, revenue cycle, performance improvement or healthcare business operations (preferably in a clinical oncology setting or business office) is required.

* Multi State experience required.

* Patient collections and insurance.

* Policy writing and creation, preferred.

* Conducting training sessions virtually and in person.

* Healthcare customer service.

* Medical Insurance Verification.

* Medical Coding, preferred.

* Radiation revenue cycle experience, preferred.

* Verifying pre-certification and/or prior authorization with medical insurance, required.

* Cash handling and monetary collection experience.

* Ability to calculate and collect patients' responsibility and insurance co-pay/coinsurance.

1. Core Capabilities:

Self-Management:

* Effectively manages own time, conflicting priorities, self, stress, and professional development.

* Self-motivated and self-starter with ability work independently with limited supervision.

* Ability to work remotely effectively as required.

* Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

Adaptability

* Able to adjust quickly and seamlessly to change.

* Able to adapt and create multiple solutions to complex problems.

* Able to learn and adapt to different technology pieces and software.

* Able to adapt and adjust to increased workflows.

* Able to quickly learn procedures and processes of new practices, or another practice assigned.

2. Certifications/Licenses:

* Valid Driver License for travel to clinics.

* Must comply with the AON Driver Safety Operations and Motor Vehicle Records Check Policy.

3. Travel:

* Estimated to be 25 - 50% travel to network practices.

* Will be expected to work at any location to help meet business needs, including extensive travel with multiple extended overnight stays upward to a week at a time at other AON locations as needed.

4. Standard Core Workdays/Hours:

* Monday to Friday 8:00 AM - 5:00 PM.

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