Ski Technician

2 weeks ago

Big Bear Lake, CA, United States Ski Butlers Full time

Seasonal (Seasonal)

Job Title: Ski Technician

Location: Big Bear Lake, CA

Terms: Seasonal, full- and part-time roles available

Pay: $18/hour base wage, plus generous tips

Requirements

Expect weekend and holiday work. Valid Drivers License Required. Daily operations broken into morning and evening shifts. No previous experience required

About Us

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values.

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

About the Role:

Ski Technicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, completing on-mountain support service and picking up gear at the end of their rental period. We empower our technicians to build confident decision making, accountability, and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun

Perks and Benefits

  • Free Alterra Mountain Company Employee pass:
  • Reimbursement for Epic Local Pass
  • Unlimited access to all AMC owned resorts
  • Ability to upgrade to full Ikon Pass at heavily discounted rate
  • Ability to ski everyday*
  • Barring blackout dates at Deer Valley
  • Access to 645+ industry discounted brands through Expertvoice
  • Discounted access to Rossignol/Dynastar/Lange equipment
  • 401K benefit and match for ALL staff members over 18 years old
Primary Responsibilities
  • Delivery: Completing scheduled and reactive ski/snowboard rental fittings in line with our three primary delivery methods:
  • Traditional - in-accommodation boot fitting and ski teching
  • Express - No contact drop-off delivery
  • Slopeside (select markets) - Skis direct to resort snow beach
  • Continued focus on our three Key Customer Requirements:
  • KCR #1: On Time - Arriving within 5 minutes of the agreed upon time
  • KCR #2: Communication - Setting clear expectations around the entire scope of service
  • KCR #3: Equipment - Choosing the right equipment for each guest given their skills and current conditions at the resort
  • Support: Provide equipment support to our guests within 45 minutes
  • Pickup: All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
  • Maintain delivery vehicle cleanliness and fuel levels
  • Packing orders for future delivery
  • Setting up the next shift and future team members for success
Secondary Responsibilities
  • Basic ski/snowboard tuning, waxing and general equipment maintenance
  • Making/Answering customer phone calls with a positive and inviting tone of voice
  • Restocking delivery vehicles with extra equipment

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