Customer Support Representative
5 days ago
Spanish will be test by a Spanish speaker during interview through questions.
Hybrid Schedule: In Office: Tuesday, Wednesday, and Thursdays - After training and training is onsite for 4 weeks
- High School Diploma or equivalent
- Bilingual (English and Spanish)
- Prior customer facing role or call center experience desired
- Customer and team focused
- Excellent verbal and written communication skills
- Able to work in multiple internet based systems
- Provide quality service to internal and external customers.
- Handle incoming customer calls, emails and web inquiries regarding products and warranties
- Ensure a timely and professional response
- Enter all relevant information regarding inquiries into system
- Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information
- Advise customers on newly available products and programs to promote the brand and drive overall sales
- Follow up with customers as requested
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