Truck Shop Service Advisor

6 days ago

Hicksville, NY, United States Westbury Jeep Chrysler Dodge Full time
Ford Truck Shop Service Advisor - Levittown Ford

Location: Levittown, NY
Schedule: Full-Time | 5-Day Work Week, Including Saturday
Salary: $100,000 - $200,000+ per year (includes commission & bonuses)

Levittown Ford is a proud member of the VIP Automotive Group of Long Island, known for its exceptional leadership, customer-focused culture, and long-standing success. As part of one of Long Island's most respected auto groups, we offer more than just a job - we offer a career path built on growth, training, and support.

At VIP Automotive Group, our purpose is to create exceptional value and experiences for every customer, going above and beyond our competition. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer interactions and maintain our standard of excellence.

Why Join Us?
  • Professional, team-oriented work environment
  • Ongoing training and certification support
  • Opportunities for career advancement within a growing group
  • Recognition programs and employee appreciation
  • Access to tools and technology to ensure success
Click here to learn more about our dealerships:
VIP Automotive Group | Levittown Ford

About the Role - Ford Truck Shop Service Advisor

As a Ford Truck Shop Service Advisor, you will be the bridge between customers and our service team, specializing in Ford trucks and high-volume shop operations. This position requires a high-energy individual with a customer-first mentality, a commitment to excellence, and a drive to exceed service goals.

Key Responsibilities:
  • Greet customers promptly and courteously, documenting concerns accurately
  • Schedule service appointments and collect vehicle/customer data when possible
  • Conduct walkarounds and test drives or arrange technician test drives
  • Review vehicle service history and recommend appropriate services
  • Explain maintenance and repair needs, emphasizing manufacturer standards
  • Prepare and present detailed cost estimates for labor and parts
  • Set and manage "promised times" for vehicle delivery
  • Coordinate workflow with dispatch and technicians
  • Monitor repair status and communicate updates or changes to customers
  • Obtain customer authorizations for additional repairs
  • Review and close repair orders accurately with clear documentation
  • Maintain up-to-date menus, forms, and pricing tools
  • Deliver final explanations of work completed and answer any follow-up questions
  • Ensure vehicles are parked, secured, and keys stored properly
  • Promote customer satisfaction and maintain high CSI scores
  • Assist with incoming phone calls and appointment setting
  • Inspect vehicles for bodywork and prepare estimates when needed
  • Maintain a clean, professional workspace and appearance
Qualifications:
  • 2+ years of prior Service Advisor experience (Ford/truck experience preferred)
  • 1+ year of dealership experience required
  • Working knowledge of automotive systems and repairs
  • Excellent communication, customer service, and problem-solving skills
  • Experience with CDK, Reynolds & Reynolds, or other DMS systems is a plus
  • Valid driver's license with a clean driving record

Monday - Saturday
5-day work week

Benefits Include:
• Medical and Dental Insurance
• 401(k) Retirement Plan
• Employee Discounts on Vehicle Purchases, Parts, and Service
• Paid Time Off
• Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
• Comprehensive Employee Recognition Programs
• Opportunities for Career Advancement
• Professional Development Assistance
• Retirement Plan

Schedule:

Monday to Saturday

Supplemental Pay Types:
Bonus Pay
Commission Pay

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