Principal Business Systems Analyst

Company Overview

CB&I® is the world's leading designer and builder of storage facilities, tanks and terminals. With more than 60,000 structures completed throughout our 135+ year history, we have the global expertise and strategically-located operations to provide customers world-class storage solutions for even the most complex energy infrastructure projects.

Overview

The Business Systems Analyst will be responsible for the administration, maintenance, and optimization of business-critical applications. This role involves troubleshooting issues, supporting end-users, managing system updates, and ensuring compliance with security standards. The ideal candidate is a proactive problem-solver with strong technical skills and a customer-focused mindset, capable of bridging the gap between IT and business units.

This position is an Individual Contributor role. The role directly reports to the Business Relationship Manager - HR, Sales, Marketing, & HSE and routinely interacts with Global IT, Global Business Leads, Global Functional Leads, and Global Operations.

Responsibilities

• Administer and maintain business applications and other enterprise software systems.
• Monitor application performance, identify bottlenecks, and implement optimizations to ensure high availability and reliability.
• Provide tier-2/3 support to end-users, resolving technical issues, and escalating complex problems to vendors or additional IT staff as needed.
• Manage user access, permissions, and security configurations in line with company policies and regulatory requirements (e.g., GDPR, SOX).
• Coordinate and execute application updates, patches, and upgrades, including testing in staging environments to minimize downtime.
• Develop and maintain documentation for application configurations, processes, and troubleshooting guides.
• Conduct user training sessions and create support materials to enhance adoption and efficiency.
• Perform regular audits and backups to ensure data integrity and disaster recovery readiness.
• Stay current with industry trends and emerging technologies to recommend improvements to existing application ecosystems.
• Analyze business processes and workflows to identify inefficiencies, bottlenecks, and opportunities for automation or enhancement through application features.
• Conduct detailed requirements gathering and systems analysis for new implementations, upgrades, or customizations, translating business needs into technical specifications.
• Assess integration requirements between business applications and third-party systems, designing and testing interfaces to ensure seamless data flow and interoperability.
• Develop and execute test cases for application changes, including updates, customizations, and integrations, to validate functionality, performance, and compatibility before production deployment.
• Evaluate system performance metrics, usage patterns, and user feedback to generate analytical reports and dashboards that inform decision-making.
• Perform root cause analysis on application incidents, errors, and outages, documenting findings and recommending preventive measures to improve system resilience.
• Participate in system architecture reviews and design sessions, evaluating scalability, reliability, and alignment with long-term business objectives.
• Model data flows, user journeys, and process diagrams to support systems analysis and optimization initiatives.
• Collaborate with infrastructure systems administrators to ensure optimal server performance, network connectivity, hardware compatibility, and resource allocation for business applications.
• Work closely with cybersecurity analysts to implement security controls, conduct vulnerability assessments, respond to incidents, and ensure application compliance with cybersecurity policies.
• Partner with database administrators to manage data structures, optimize database queries, perform data migrations, and maintain data integrity across integrated systems.
• Coordinate with other IT professionals, including developers, network engineers, and project managers, on cross-functional initiatives such as system integrations, custom developments, and IT infrastructure projects.

• Experience with sales and CRM systems such as Microsoft Dynamics, Salesforce, etc. is required
• Experience with Health, Safety, and Environmental systems such as Evotix, VelocityEHS, Cority, etc. is preferred
• Experience with HRIS systems such as Oracle PeopleSoft, SAP SuccessFactors, Workday, etc. is preferred
• Experience with HR modules of ERP systems such as JD Edwards, SAP, Oracle EBS, etc. is preferred
• Experience with payroll systems such as ADP, UKG, Paycom, etc. is preferred

• A bachelor's degree in computer science, information systems, or equivalent work experience.
• 15+ Years of Information Technology experience.
• 10+ years of experience in systems analysis and/or application administration, preferably with enterprise business systems.
• Strong expertise querying databases with SQL
• Strong expertise automating tasks with scripting languages (e.g. PowerShell, Python)
• Expertise with at least one major business application platform (e.g., ERP, CRM).
• Experience with cloud-based and on-prem business applications.
• Experience with operating systems (e.g. Windows, Linux) and related application servers (e.g. IIS, WebLogic, Tomcat)
• Familiarity with reporting and data visualization tools (e.g. PowerBI, Tableau, Business Objects).
• Familiarity with database management systems (e.g. SQL Server, Oracle).
• Familiarity with data integration tools (e.g. Informatica, MuleSoft)
• Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings.
• Experience in the Architecture, Engineering and Construction industry a plus.
• Relevant application administration and project management certifications preferred.

• Technical proficiency in query languages and data visualization tools for data analysis and reporting.
• Technical proficiency in scripting languages for automation tasks.
• Strong knowledge of databases, operating systems, and application servers.
• Deep knowledge of software development lifecycle (SDLC) best practices.
• Knowledge of project management and DevOps best practices.
• Knowledge of change management practices, methods, and techniques to adapt, drive and implement change.
• Solid understanding of IT security best practices and compliance standards.
• The ability to interact with company personnel, build strong relationships at all levels and across all business units and organizations, and understand business imperatives.
• Knowledge of business concepts, and an understanding of the links between major business processes, products, systems, and networks.
• Excellent troubleshooting and analytical skills, with the ability to diagnose and resolve complex issues.
• Proactive problem-solving mindset with a focus on customer service and bridging IT with business needs.
• Strong organizational skills to prioritize tasks, manage multiple projects, and meet deadlines effectively.
• Strong vendor management skills required, and experience in managing relationships with application vendors, ensuring they meet contractual obligations and service levels.
• Excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively with the IT organization, operations and infrastructure teams, management and business personnel.