Manager, Quality Management Systems

The Vacancy

Job Title: Manager, Quality Management Systems & Metrology / LEAN Champion

Department: Quality Overhead

Reports To: Business General Manager

Summary Statement:

Under direction and partnership with the business General Manager, this Management team position has direct responsibility for leading the LEAN journey throughout the business along with discipline ownership of the Quality Management System and Measurement Sciences/Metrology. The LEAN journey focused on providing the overall business LEAN process education and continuous improvement guidance & leadership. The Quality System context defined as: planning and executing product manufacturing and post sales service for portable electronic test instruments and on-line monitoring systems, across the global electricity generation & transmission industry.

Essential Job Responsibilities:

• Serves as the ISO 9000 business management representative, leading all compliance audits.
• Responsible for establishing, implementing, and directing all Quality Assurance efforts.
• Establishes, Monitors, and provides Training for all Quality Management System procedures and processes.
• Establishes, Leads, Monitors internal auditing program.
• Ownership/Responsibility for Quality Management System and associated personnel: (defining needs, staffing, training, directing, coaching, evaluating, compensating, disciplining, enforcement of discipline procedures).
• Ownership/Responsibility for Measurement Science & Equipment Metrology discipline and associated personnel: (defining needs, staffing, training, directing, coaching, evaluating, compensating, disciplining, procedure adherence).
• Oversee/Ensure Quality of all in-house and out-house manufacturing operations, and process/procedure adherence... driving SCARs & CARs as required.
• Establishes & Monitors Supplier Quality Assessment program.
• Participate/Lead Supplier Management meetings (existing partner and new partner audits) driving overall performance requirements and objectives.
• Provide Quality Systems perspective in support of business in-house/out-house sourcing decisions.
• Participate in weekly Class 3/Class 4 status review and planning meetings, facilitating meeting all Quality goals.
• Participate in weekly Change Control Review Meetings, gaining insight & knowledge to ensure Quality of phase in action plans (ECN review/approval).
• Ensure business adherence to appropriate T&M instrument/equipment calibration, inspection, and testing methods.
• Monitor, report and drive continuous improvements throughout the business as LEAN Champion.
• Translate Megger Group Quality & LEAN objectives, actively manage Megger Excellence System charts.
• Provide Leadership & Training to business on Megger Excellence System Quality & LEAN initiatives.
• Participate in the annual business budgeting & review cycles (partnering with General Manager and Controller).
o Capital Equipment Spend, Overhead %, Costs of Warranty, Costs of Poor Quality.
• Monitor monthly Cost Center financial performance, taking corrective actions as needed.
• Other duties as assigned.

Communication skills: Advanced oral & written communication skills.

Interpersonal skills: Professional, respectful, helpful, sincere, and energetic persona, business leader.

Listening skills: Ability to hear & meet needs of business as communicated by business management, employees, and Megger Board leadership.

Problem-solving skills: Advanced problem-solving skills: LEAN process tool kit usage across all disciplines of business: Manufacturing, Supply Chain Management, Material Management, Product Service, Customer Services, Product Development, Product Quality.

Minimum Skill Sets and Competencies:

• Undergraduate degree (Industrial or other Engineering, Business Administration, other). Graduate level degree viewed as differentiator.
• 15 plus years of experience leading Quality and Lean initiatives with an electronic and/or electro-mechanical product manufacturer: High Mix, Low to Medium Volume manufacturing environment.
• 10 plus years of experience: leading/supervising personnel within: Quality & Metrology.
• 5 plus years of experience: using SAP ERP systems in electronic products manufacturing environment.
• Demonstrated experience & advanced working knowledge: new product manufacturing introduction, documentation change control, supplier performance review management, and LEAN problem-solving processes.
• Full working knowledge of ISO9001:2008/2015 certification attainment & maintenance.
• Expert level skills leading business initiative teams comprised of direct and indirect personnel.
• Expert level proficiency with Microsoft Office: Excel, Word, and PowerPoint.
• Attention to detail mentality and appreciation of setting and meeting project deadlines.

Additional Knowledge/Skills/Abilities:

• Visible & vocal advocate of Quality in the workplace.
• Visible & vocal advocate and facilitator of LEAN journey within the workplace (continuous improvement).
• Demonstrated ability to multi-task with demonstrated ability to get things done.
• Demonstrated organizational skills.

External Contacts: Extensive

• Manufacturing & Supplier Partners / Equipment & Tooling Suppliers / Component & Material Suppliers / LEAN Consultants / ISO Registrars
• Global Megger Accounting & Manufacturing teams / Professional Societies

Travel Requirements:

• 0% to 10%

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