EHR Optimization Analyst

At ConvenientMD, we're on a mission to make good health more convenient for all - working to improve how patients and providers experience healthcare in New England. To support this belief, we're building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

We're seeking a highly skilled, self-directed EHR Optimization Analyst to support the implementation, enhancement, and ongoing optimization of our Electronic Health Record (EHR) and Population Health systems. Reporting to the Chief Information Officer, the EHR Optimization Analyst will partner directly with providers, clinical staff, and operational teams to improve workflows, elevate performance, and strengthen the quality of patient care across ConvenientMD's Advanced Primary Care practices.

The ideal candidate brings deep experience with EHR systems, practice workflow analysis, and Population Health tools - along with a passion for helping clinical teams use technology to deliver exceptional outcomes. This individual will play a central role in ensuring our systems, processes, and data structures support high-quality, efficient, and patient-centered care.

Please note, this role requires regular, daily travel to clinic locations across Maine, New Hampshire, and Massachusetts. Onsite support is a critical component of this position.
Your Impact

As an EHR Optimization Analyst, you will directly advance the success of our clinical teams by optimizing workflows, improving data integrity, and empowering practices to fully leverage the capabilities of our EHR and Population Health platforms. In this role, you will:

• Lead EHR & Population Health Implementations: Collaborate with internal teams to support new system implementations and ensure solutions meet the unique needs of Advanced Primary Care practices.
• Analyze & Improve Workflows: Partner with stakeholders to assess current-state workflows, design future-state processes, and contribute to documentation, meeting preparation, trainings, and project activities.
• Drive Testing & Quality Assurance: Oversee unit, integrated, parallel, and production testing of system functionality - including interfaces, reports, and queries - to ensure accurate performance and seamless go-lives.
• Train Providers & End Users: Develop and deliver training for providers, clinical staff, and designated trainers on system functionality, optimization strategies, new modules, and Population Health tools.
• Support Go-Live Success: Participate in go-live activities by providing onsite support, troubleshooting issues, and ensuring clinical teams feel confident and prepared.
• Optimize Application Performance: Serve as an expert in approved EHR and Population Health tools, coordinating with third-party help desks and vendors as needed for escalations, patches, upgrades, and issue resolution.
• Use Data to Drive Outcomes: Leverage reports, registries, risk/acuity tools, and quality data to help clinicians interpret performance metrics and refine clinical and business workflows.
• Advance Chronic Disease Management: Act as a key resource for managing patient registries and supporting practices in delivering evidence-based care to improve long-term patient outcomes.
• Provide Responsive System Support: Troubleshoot issues during business hours, maintain documentation, and ensure consistent communication around system performance and resolutions.
• Protect Data Integrity: Ensure all EHR-related work adheres to security, privacy, and HIPAA standards, maintaining the confidentiality and integrity of electronic clinical data.
• Travel to Clinics: Provide regular onsite support across ConvenientMD clinics, requiring daily travel and occasional overnight stays.

Who You Are

• Education:Bachelor's degree or equivalent experience required.
• Experience:2-3 years of direct experience using or supporting Electronic Medical Records or Population Health systems, or 3-5 years of Health Information Technology experience.
• Technically skilled: Strong background supporting clinical applications, EHR workflows, and healthcare data systems.
• A clear communicator & collaborative partner:
  • Excellent written and verbal communication skills with the ability to build consensus with providers and staff.
  • Strong interpersonal skills and comfort working across disciplines.
• Analytical & solutions-oriented:
  • Ability to analyze workflows, interpret data, and apply critical thinking to improve outcomes.
  • Strong troubleshooting abilities and attention to detail.
• Organized & project-focused: Proficiency in project planning, documentation, and execution, with the ability to manage multiple priorities.
• Self-driven: Self-motivated, organized, and capable of working with limited supervision.
• Sound judgment & operational awareness: Ability to exercise sound judgment, multitask effectively, and manage daily assignments to support smooth operations.
• athenaOne expertise (preferred): Experience with the athenaOne platform, including Super User certification.

Why ConvenientMD?

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to our team members and their families
• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
• 401k match after one year of service
• Access to our primary care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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