Bilingual Call-Center Agent
1 week ago
This is not a remote position. Must be willing to work in an office location in Twin Falls, ID. Position is Monday-Friday from 7 am - 6 pm.
Ignite Retail Technology is a national leader in customer rewards programs and develops innovative solutions that help retail operators optimize profit and cash flow through consumer engagement and operational governance. At Ignite, we thrive on change and are constantly expanding our offerings with the latest technologies.
To have a BLAST at Ignite, all team members should align with our core values:
- Bias for Action
- Listen, Learn, and Innovate
- Above and Beyond Customer Service
- Stellar Quality
- Total Trust
Overall Responsibility:
To provide accurate, friendly, and service minded attention to phone customers in a team setting. This position is full-time with possible weekend hours scheduled. Full-time employees are scheduled 40 hours per week Monday - Friday starting at $15.00 hourly.
Job Description:
To provide basic information of loyalty programs to customers on how to spend points, how points are earned, how many points are earned at certain locations and programs. Obtain client information by answering phone calls, while providing excellent customer service.
Key Tasks and Responsibilities:
- Provide excellent customer service
- Proficient in Spanish (written and verbal)
- Apply appropriate actions to effectively control a call
- Escalate, when necessary, adjust tone and etiquette to accommodate customer
- Enroll cards
- Transferring cards
- Updating customer information in database
- Looking up card balances
- Keeping track of, organizing and using provided information to perform efficiently
- Maintain communications equipment by reporting any problems
- Maintain and improve quality results by adhering to standards and guidelines, and recommending improvement procedures
- Update job knowledge by studying new program descriptions and participating educational opportunities
- Use an effective approach to handle special telephone tasks such as call transfers, call backs, holds, interruptions, and unintentional disconnects
- Work efficiently with team members
- Other duties as assigned
- High School Diploma or GED equivalent preferred
- Call Center experience preferred
-
Call Center Agent
2 weeks ago
Twin Falls, ID, United States company1346 Full timeDescription To provide basic information of loyalty programs to customers on how to spend points, how points are earned, how many points are earned at certain locations and programs. Obtain client information by answering phone calls, while providing excellent customer service. RequirementsThis is not a remote position. Must be willing to work in an office...
-
Twin Falls, ID, United States Personnel Plus Inc Full timeBilingual Receptionist/ Placement/ Marketing Specialist Personnel Plus of Jerome is Hiring! Position: Bilingual Receptionist / Placement & Marketing Specialist Location: Jerome, Idaho (In-person) Type: Full-Time | Temp-to-Hire Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay rate: $14 per hour to start + $2.43/hour benefits pay ($16.43/hour) Personnel Plus,...
-
Twin Falls, ID, United States Personnel Plus Inc Full timeBilingual Receptionist/ Placement/ Marketing Specialist Personnel Plus of Jerome is Hiring! Position: Bilingual Receptionist / Placement & Marketing Specialist Location: Jerome, Idaho (In-person) Type: Full-Time | Temp-to-Hire Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay rate: $14 per hour to start + $2.43/hour benefits pay ($16.43/hour) Personnel Plus,...
-
Twin Falls, ID, United States Personnel Plus Inc Full timeBilingual Receptionist/ Placement/ Marketing Specialist Personnel Plus of Jerome is Hiring! Position: Bilingual Receptionist / Placement & Marketing Specialist Location: Jerome, Idaho (In-person) Type: Full-Time | Temp-to-Hire Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay rate: $14 per hour to start + $2.43/hour benefits pay ($16.43/hour) Personnel Plus,...
-
Twin Falls, ID, United States Personnel Plus Inc Full timeBilingual Receptionist/ Placement/ Marketing Specialist Personnel Plus of Jerome is Hiring! Position: Bilingual Receptionist / Placement & Marketing Specialist Location: Jerome, Idaho (In-person) Type: Full-Time | Temp-to-Hire Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay rate: $14 per hour to start + $2.43/hour benefits pay ($16.43/hour) Personnel Plus,...
-
Buyers Agent
2 weeks ago
Twin Falls, ID, United States Place Full timeSummary Become part of a premier team and advance your career with the top 20% of real estate experts in North America. As a Buyers Agent on our team, you'll gain access to a proven framework crafted to drive your success. We offer extensive systems, tools, coaching, training, and accountability measures to empower your growth. Bring your dedication and...
-
Buyers Agent
1 week ago
Twin Falls, ID, United States Place Full timeSummary Become part of a premier team and advance your career with the top 20% of real estate experts in North America. As a Buyers Agent on our team, you'll gain access to a proven framework crafted to drive your success. We offer extensive systems, tools, coaching, training, and accountability measures to empower your growth. Bring your dedication and...
-
Listing Agent
2 weeks ago
Twin Falls, ID, United States Place Full timeSummary Become part of an elite group of the top 20% of real estate experts in North America and take your career to the next level as a Listing Assistant. We provide a well-defined, proven roadmap to success, featuring robust models, systems, tools, personalized coaching, training, and accountability to fuel your professional development. Bring your...
-
Listing Agent
2 weeks ago
Twin Falls, ID, United States Place Full timeSummary Become part of an elite group of the top 20% of real estate experts in North America and take your career to the next level as a Listing Assistant. We provide a well-defined, proven roadmap to success, featuring robust models, systems, tools, personalized coaching, training, and accountability to fuel your professional development. Bring your...
-
Bilingual Quality Assurance Analyst
1 week ago
Idaho Falls, ID, United States MAXIMUS Full timeDescription & Requirements Maximus is on the lookout for a meticulous and seasoned Bilingual Quality Assurance Analyst. This key role involves executing quality evaluations of team performance, aiding calibration sessions, and aligning with client-defined quality standards. We seek an individual who showcases excellent analytical and communication...
