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IT Application Administrator

2 weeks ago

Overland Park, KS, United States SelectQuote Full time

Company Overview

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

About the Role

The IT Applications Administrator will support business programs by managing and optimizing external vendor applications and systems. This role is responsible for the operational administration configuration and support of assigned applications to ensure they meet business needs and performance standards. This position will also oversee vendor relationships ensuring they meet quality cost and service standards.

Essential Duties and Responsibilities

  • Define the strategy and roadmap for assigned vendor applications to align with evolving business needs.
  • Collaborate with business teams to enhance the technical capabilities of assigned applications.
  • Develop configure and test new features within assigned applications including adding fields creating custom actions building integrations implementing workflow automation etc.
  • Provide support and resolve technical issues for assigned applications by coordinating with internal and external partners.
  • Analyze usage metrics and user feedback to prioritize improvements and optimize application performance.
  • Manage the vendor contractual relationship for assigned applications including coordinating contract renewals and facilitating vendor escalations as needed.
  • Monitor vendor compliance with contracts and established Service Level Agreements (SLAs).
  • Offer insights and recommendations to stakeholders on vendor performance and relationship management.
Skills/Abilities
  • Strong technical and analytical skills with a data-driven approach to decision-making.
  • Proven experience in tool installation configuration and ongoing maintenance.
  • Demonstrated ability to troubleshoot and resolve technical issues related to tools and integrations.
  • Experience in managing vendor relationships and resolving conflicts diplomatically.
  • Knowledge of vendor management best practices and principles.
  • Excellent communication presentation and organizational skills.
  • Experience with Intercom is a plus.
Education and Experience
  • A Bachelor's degree in Business Technology or a related field; or equivalent experience is required.
  • 3-5 years of experience in IT tools administration application support or a similar technical role.
  • Experience in vendor/supplier relationship management and performance analysis is a plus.
Physical Requirements:
  • Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.
  • Prolonged periods of sitting at a desk and working on a computer.


SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create innovate & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.