Customer Care Representative

We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together Workplace: Remote ( #LI-Remote ) The Departments

Farmers Service Operations (FSO): As a licensed insurance professional, this role supports the core Farmers book of business within a fast-paced, high-volume contact center environment. Representatives assist Farmers customers and Exclusive Agents through phone and/or chat interactions, engaging in consultative conversations to understand customer needs, answer insurance-related questions, and provide service and policy support for auto, home, and umbrella insurance products.

Farmers Workplace Solutions (FWS): This is a customer service position in a fast-paced, high-volume call center. You'll handle back-to-back inbound calls supporting FWS and workplace-affiliated insurance programs for a diverse range of organizations, including teachers' unions, transportation and shipping organizations, colleges, and other affinity groups. Representatives assist customers, Exclusive Agents, Independent Agents, and Direct customers, handling policy servicing activities such as billing inquiries, quotes, policy changes, cancellations, vehicle updates, and other support for auto, home, umbrella, and workplace-sponsored insurance offerings. The Position

If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.

We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role

In this role you will: Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements. Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms. The Day-to-Day

Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits. Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system. Escalate unresolved issues requiring advanced support for further resolution. Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current. Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership. Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs. Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off. The Details

Start Date:

Tuesday, January 19th Location: This position will be

FULLY REMOTE

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You will need to provide a quiet, distraction-free environment and high-speed internet.
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