Performance Consultant II-OEM

Company Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Performance Consultant II OEM xTime - CAI

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 75% of the time

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $70,700.00 - $106,100.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $10,000.00.

Job Description

The Performance Consultant II is expected to build and maintain relationships with OEM corporate and field teams and dealership clients and ensure customers' needs are the driving force behind priorities, decision and activities in order to ensure client retention and product utilization.

Responsible for proactively interacting with dealership key decision makers within a book of business to provide consultative recommendations and actionable insights that increase client product utilization and effectiveness across products and services.

Please Note :

Candidates should be located in the Upper Midwest.

Up to 75% travel expected. Overnight travel to client sites and work events is expected. When not traveling, this is a remote position.

Responsibilities:

• 75% of all activity will be for on-site, in person consultations, with 25% by phone
• Activity is aligned with both, Xtime and agreed upon OEM program objectives
• Responsible for external client retention by working independently to effectively managing the progress and results of each accounts assigned within their portfolio
• Establish strong relationships with the OEM corporate and field teams as well as their program dealerships to promote retention and program growth
• Participate in recurring OEM meetings to review activity and value added and to plan ongoing objectives
• Provide proactive customer relationship management as primary point of contact post-implementation of Xtime’s product(s)
• Maintain expected level of client engagements on both a monthly and quarterly level in an effort to drive product performance & minimize potential client churn risk
• Conduct monthly KPI reviews with respective OEM Regional Management Team
• Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes
• Assist in the training of various functionality afforded to enterprise customers through Xtime’s product(s) as requested
• Provide L2/L3 technical support to enterprise customers as requested
• Provide consultative summaries to dealership management outlining tasks completed, established action items and analysis of process opportunities to drive client product utilization & benefits.
• Act as an enterprise customer and dealership advocate within Xtime

• Ability to manage and track travel requirements in compliance with enterprise customer guidelines, as well as COX Automotive guidelines, where applicable
• Develop and facilitate all enterprise level regional and/or district dealer group presentations, as requested
• Represent Xtime and/or COX Automotive at National dealer and/or industry conferences, as requested by management
• Develop and present ongoing business best practices workshops to internal OE Performance Management colleagues. Workshops to occur once per quarter.
• Act as point of escalation for dealership customer accounts identified as high churn risk
• Participate in evaluation and interview process for all new OE Performance Management candidates as openings become available
• Maintain top level performance across established OE PM disciplines while maintaining a book of business churn rate at or below Performance Management benchmark

Minimum