Customer Service Analyst
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Key Responsibilities
Assist customers with PDI Enterprise software issue resolution Identify, analyze, and resolve customer issues, documenting work in case notes, and escalating issues appropriately Work closely with SMEs and Software Engineers to create knowledgebase content Participate in ongoing training and development, and assist with software quality assurance Create change requests for software enhancements based on customer feedback and issues Occasionally instruct classes on PDI products or industry best practices for internal and external customers Mentor other team members to address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated Provide on-call (after hours) support for evenings, weekends, and holidays as required Qualifications
Requires top-notch customer service skills and ability to build rapport Demonstrable ability to troubleshoot complex software issues and test software applications Exceptional written and verbal communication and ability to translate complex technical issues into layman’s terms Ability to multi-task and prioritize issues in a fast-paced work environment Desire and ability to support and train customers via phone, remote connections, or in person Proficiency with MS Office Suite Preferred Qualifications
Proficiency with Microsoft SQL preferred Prior experience as end user, or supporting PDI Enterprise preferred \n PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
-
Customer Service Analyst
2 days ago
Remote, OR, United States Tria Federal Full-timeWho we are: Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we...
-
Customer Account Support Analyst
3 days ago
Remote, OR, United States Dexcom Full-timeThe Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...
-
Customer Service Analyst
1 week ago
Remote, OR, United States MassMutual Ascend Full-timeDescription As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers’ unique needs – whether it’s protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer...
-
Customer Service and Sales Representative
3 days ago
Remote, OR, United States Shentel Full-timeShenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes:Shentel:Provides traditional cable Internet services
-
Audit Policy Analyst, Post-Acute Services
2 days ago
Remote, OR, United States Machinify Full-timeMachinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and...
-
Audit Services Data Analyst Senior
4 days ago
Remote, OR, United States Advocate Health Full-timeDepartment: 10212 Enterprise Corporate - Internal AuditStatus: Full timeBenefits Eligible: YesHours Per Week: 40Schedule Details/Additional Information: Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV,
-
Remote, OR, United States THE BEST PLUMBING GROUP LLC Full-timeBenefits: Work in the comfort of your home Remote Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Are you friendly, dependable, and comfortable talking with people? Join TB Plumbing’s supportive office team! We’re looking for a customer service representative to help keep our calls, messages,...
-
Customer Service Technical Support Rep
4 days ago
Remote, OR, United States Starkey Canada Full-timeThe Customer Service Technical Support Representative handles challenging calls from professionals and consumers seeking help on technical issues. These concerns involve hearing devices, accessories, wireless connectivity, product training, and policy clarification.The work schedule for this position looks like: Saturdays plus 4 weekdays (flexible...
-
Customer Account Analyst III
6 days ago
Remote, OR, United States Sun Chemical Corporation Full-timeABOUT THE ORGANIZATIONSun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to...
-
Customer Account Analyst II
6 days ago
Remote, OR, United States Sun Chemical Corporation Full-timeABOUT THE ORGANIZATIONSun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to...