Imaging Center Hospitality Associate

5 days ago
Yorktown, VA, United States Fairfax Radiology Centers (FRC), LLC Full-time

Imaging Center Hospitality Associate
Fairfax Breast Center – Fairfax, VA
Full-Time | Monday–Friday | 8:30 AM - 5:00 PM
No Weekends | No Holidays | No Call

Watch a Day in the Life: Day in the Life of an Imaging Center Hospitality Associate

Be the First Smile Patients See

At Fairfax Radiology Centers (FRC), exceptional patient care begins long before an exam starts. It begins with a warm welcome, a reassuring conversation, and someone who genuinely cares about making each patient's experience as comfortable and stress-free as possible.

As an Imaging Center Hospitality Associate , you'll be the face of our Fairfax Breast Center. You'll greet patients, guide them through the registration process, answer questions, and ensure every interaction reflects the compassion, professionalism, and hospitality that define Fairfax Radiology Centers.

If you love helping people, thrive in a fast-paced environment, and enjoy balancing customer service with administrative responsibilities, we'd love to meet you.

Why You'll Love Working Here
  • Monday-Friday schedule (8:30 AM - 5:00 PM)
  • No weekends, holidays, or call
  • Free on-site parking
  • Uniform allowance
  • Opportunities for career growth within healthcare
  • Collaborative, patient-focused team environment
  • Work that makes a meaningful difference every day
What You'll Do
As an Imaging Center Hospitality Associate, you'll help create an outstanding patient experience from the moment patients arrive until they leave our center.
Deliver an Exceptional Welcome
  • Greet every patient and visitor with warmth, professionalism, and compassion
  • Create a welcoming, supportive environment for patients and families
  • Maintain the highest standards of hospitality throughout every interaction
Coordinate Patient Registration
  • Register patients accurately using our Radiology Information System (RIS)
  • Collect identification, physician orders, insurance information, and payments
  • Scan and maintain patient documentation to ensure billing accuracy
  • Verify orders and pre-authorizations, escalating discrepancies when appropriate
Support Patient Flow
  • Monitor patient arrivals and appointment status
  • Communicate delays with empathy and professionalism
  • Assist with same-day scheduling requests, walk-in X-rays, and other patient needs
  • Help ensure an efficient, organized patient experience throughout the day
Provide Administrative Support
  • Answer incoming calls using FRC's professional phone etiquette standards
  • Route calls and relay messages appropriately
  • Burn or load imaging DVDs and assist with medical record requests
  • Maintain a clean, organized reception and waiting area
Protect Patient Privacy
  • Safeguard confidential patient information
  • Follow HIPAA, OSHA, and organizational policies
  • Demonstrate professionalism and accountability in every interaction
What You'll Bring
Required
  • High school diploma or GED
  • One or more years of customer service or hospitality experience
  • Strong interpersonal and communication skills
  • Basic computer proficiency and the ability to navigate multiple software applications
  • Excellent organizational and multitasking abilities
Preferred
  • Healthcare, medical office, or patient registration experience
  • Experience with insurance verification or patient scheduling
  • Familiarity with electronic medical records or healthcare registration systems
What Success Looks Like
Within your first 90 days, you will:
  • Confidently manage patient registration from arrival through check-in
  • Deliver consistently outstanding customer service to

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