EPIC Analyst II

Overview

Be inspired. Be valued. Belong.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, leadership programs...and more

Description

We are seeking an Epic Cadence Analyst II to join our team -- this candidate will work on our Epic Cadence team performing builds, testing, validation, maintenance and ongoing support of the Epic Cadence module. We are seeking a candidate that possesses the Epic Cadence certification for this opportunity. This role will work on builds and configs which includes Epic upgrade project based work, enhancement requests, ticket queue responses, and break/fix duties. Remote position, however candidates must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin. RESPONSIBILITIES:

• Responsible for the design, build, testing, validation, maintenance and ongoing support of Epic Cadence.
• Works across interdisciplinary workgroups to accomplish set goals as a team.
• Is a representative of the Emory Digital team and is responsible for establishing, fostering and maintaining positive business relationships with Emory co-workers; interdisciplinary workgroups; clinical and financial department representatives; Epic partners; and all other staff who use or interact with the Epic application suite.
• May mentor other analysts in methods and processes and implementation of those methods. May also manage complex projects independently.
• Functions as business partner with service lines, departments, individuals, and coworkers. Develops advanced knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users.
• Participates actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs.
• Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building. Leads delivery of technical consulting and support services and solutions with some management input.
• Provides Epic and other applications software support, file maintenance, and build for break-fixes, optimizations, special updates, upgrades, and implementations. Resolves application errors and system issues independently.
• Provides assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.
• Maintains strong and positive relationships with all application vendors.
• May assist with Epic Security assignment, security templates and maintenance where appropriate. Provides on-call coverage as scheduled.
• Provides project management services and support with some management oversight.
• Follows EHC Digital project management protocol.
• Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation.
• Works with end users to navigate the new request process.
• Ensures compliance with EHC IS, EHC, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures.
• Provides system solutions in accordance with regulatory guidelines.
• Follows prescribed change management and time reporting processes and documentation requirements.
• Responds to support calls within designated times according to priority and provides regular updates until resolution.
• Assists in queue management to be sure calls are answered and followed up on efficiently.
• Provides and communicates clear documentation for support, status, and issues resolutions.
• Remains current on Epic new version training for all applicable Epic certifications (if Epic).

PREFERRED QUALIFICATIONS:

• Epic Cad