Network Support Engineer
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Job Description
Job Description
Description:
On-site in either New York, NY or Austin, TX or Washington, DC
Our client, an industry leader in applied AI, has an excellent opportunity for a Network Support Engineer to work on a 1-2/month opportunity. Work will be on-site in Austin, TX, Washington, DC, or New York, NY. The Network Support Engineer will maintain reliable wired and wireless network connectivity, troubleshoot end-user network issues, and support office infrastructure initiatives. The role requires hands-on execution, experience with enterprise Wi-Fi, and strong network operations proficiency.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $35.00 to $55.00/hr. w2
JN -092026-108631
Responsibilities: Provide day-to-day support for wired and wireless network infrastructure across office locations. Troubleshoot and resolve Wi-Fi connectivity, performance, roaming, and device authentication issues. Monitor network health and proactively identify potential issues impacting users. Support network equipment installation, configuration, and maintenance. Diagnose and resolve wireless connectivity issues involving access points, RF interference, bandwidth utilization, and client performance. Analyze wireless coverage and performance metrics to ensure a reliable user experience. Assist with wireless network optimization and tuning. Support ongoing office moves, expansions, workstation deployments, and network provisioning. Capture user feedback, translate into improvements, and communicate findings to HQ. Coordinate with facilities, vendors, and IT teams to resolve connectivity issues. Assist with network documentation, inventory management, and asset tracking. Respond to and resolve employee network-related issues in a timely manner. Escalate complex issues when necessary while maintaining ownership through resolution. Document root causes and contribute to process improvements and runbooks. Experience Requirements: 3+ years of hands-on network support or network engineering experience. Strong experience troubleshooting enterprise wired and wireless networks. Experience administering and supporting Cisco Meraki, Unifi, and Aruba HPE networking environments. Solid understanding of TCP/IP, DNS, DHCP, VLANs, switching and routing, and VPN connectivity. Experience supporting office-based IT environments with onsite users. Strong customer service and communication skills. Preferred: Experience with Meraki Wireless and HPE solutions. Preferred: Experience supporting high-growth or startup environments. Preferred: Familiarity with network monitoring and troubleshooting tools. Preferred: Certifications such as CCNA, Meraki, or Aruba. Key must-haves: Enterprise Wi-Fi troubleshooting, Cisco Meraki experience, onsite support experience, strong networking fundamentals. Nice-to-have: Aruba Wireless experience, startup or hyper-growth environment experience.Recruitment Transparency Notice
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( noreply@eliassen.com , 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluation
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