Head of Programme Management

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. You will manage our evergreen programs from start to finish, taking day-to-day logistics off technical staff. You will help grow our actioning insights portfolio, which focuses on enterprise and systemic experience gaps and on the process we use to approach actioning, so that what employees tell us leads to real interventions and measurable outcomes. You will also help support strategic projects by supporting secondary research and pulling together insights to help inform decisions. Own qualitative research operations: recruitment, scheduling, consent, tooling, templates and a searchable repository of past findings. Plan and facilitate testing of important talent & culture experiences and events, bringing energy and clear structure to every room. Run program coordination, communications and marketing for listening and activation, including calendars, content, logistics and follow-up. Orchestrate large enterprise initiatives end to end, taking our AI Workforce Readiness program an example, and make sure the total WXM offering is delivered, from research operations through closing the loop with team members. Partner with HR, IT, Communications and Project Stakeholders to carry interventions through. Be the single front door for requests and manage intake and scoping, so people don't go straight to technical staff. Manage stakeholders through regular updates, clear expectations and escalation of decisions to sponsors. Track dependencies, risks, and budgets. Report on participation, program health and outcomes, and decide on a regular schedule whether each program should be renewed, refreshed or retired. Education and Work Experience ~10+ years of experience in qualitative research, research operations, employee research, or a related discipline, ideally in a large enterprise or other complex organization. ~ Bachelors degree required. Advanced degree preferred in behavioral science, organizational or industrial-organizational psychology, human factors, data science, or a related field. ~ A strong background in qualitative research, including operations, interviews, focus groups and/or synthesis. ~ Hands-on experience with research operations: recruitment, consent, tooling and repositories. ~ Proven experience managing recurring programs end to end, from intake and scheduling through delivery, reporting and renewal. ~ Practical experience using AI to work faster across research, activation and follow-up, with sound judgment about human review, privacy and bias when it touches employee data. ~ Advanced project management practices gained through substantial experience delivering in fast-paced, high-standard environments. PMP-aligned standards and artifacts (preferred), including scheduling, budgeting, forecasting, and delivery governance. Consulting-style quality expectations, including document standards, formatting conventions, and quality control review methods. Operational file and records management, including standardized structures and version control practices. Team leadership and supervision fundamentals, including workload management and performance enablement. Microsoft Office productivity knowledge (Excel, Word, PowerPoint, Outlook), including using tools for tracking, reporting, and deliverable production. Track and manage project timelines, financials, and client deliverables to meet scope, budget, and deadline commitments. Prioritize and multitask across numerous concurrent assignments while maintaining high-quality output under pressure. Perform rigorous quality control on deliverables. Identify efficiency opportunities, analyze processes, and recommend improvements that reduce project expense and cycle time. Ability to consistently deliver high-quality outputs within fixed time constraints and hard deadlines. Ability to lead teams to on-time, on-budget execution through influence, coaching, and effective coordination. Ability to operate effectively in dynamic, high-pressure environments without sacrificing quality. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much mor