Yoga Joint Assistant Studio Manager

Job Description

Job Description

Position Summary

The Assistant Studio Manager serves as the Studio Manager's primary operational partner and second-in-command, helping lead the studio through exceptional member experiences, strong sales performance, operational excellence, staff development, and community engagement.

This position requires a confident and adaptable leader who can balance people, processes, and performance while maintaining a positive and professional studio culture. The Assistant Studio Manager is expected to exercise sound judgment, solve problems proactively, communicate effectively, and serve as a trusted resource for both team members and members alike.

The ideal candidate is highly organized, detail-oriented, results-driven, and capable of managing multiple priorities in a fast-paced environment while maintaining a calm and solutions-focused approach.

Leadership & Team Development

• Assist with recruiting, onboarding, training, and developing team members.
• Provide ongoing coaching, mentorship, accountability, and support to Member Experience Associates (MEAs) and teachers.
• Lead by example through professionalism, reliability, strong work ethic, and adherence to Yoga Joint standards.
• Foster a positive team culture built on accountability, collaboration, communication, and mutual respect.
• Assist with conducting staff meetings, training sessions, and development initiatives.
• Serve as a trusted resource for team members by providing guidance, answering questions, and helping resolve challenges as they arise.
• Demonstrate leadership presence by confidently addressing issues, making decisions, and maintaining composure during busy or challenging situations.
• Help identify individual strengths and opportunities for development to support team growth and long-term success.

Member Experience & Retention

• Oversee the quality of the member experience from first visit through long-term membership.
• Ensure all members and prospective members are welcomed in a professional, friendly, and personalized manner.
• Coach team members on hospitality standards and creating meaningful member connections.
• Handle escalated member concerns with empathy, professionalism, and a commitment to resolution.
• Exercise strong conflict-resolution skills while balancing member satisfaction with company policies and operational needs.
• Maintain member preference notes and encourage personalized interactions that strengthen relationships and retention.
• Build meaningful relationships with members to foster loyalty, engagement, and community.
• Lead member retention initiatives, including:
• • Low-utilization outreach
  • Win-back campaigns
  • Referral generation
  • Membership renewals
  • Suspension and cancellation requests
  • Member appreciation initiatives
• Monitor retention trends and identify opportunities to improve the overall member experience.

Sales & Business Performance

• Lead studio sales initiatives and support team members in meeting or exceeding sales goals.
• Coach staff on consultative sales conversations, membership presentations, and objection handling.
• Assist with membership pricing discussions, promotional campaigns, referral programs, and retention offers.
• Monitor studio KPIs and identify opportunities to improve conversion rates, retention, and revenue performance.
• Utilize sound business judgment when evaluating opportunities, challenges, and operational decisions.
• Support strategic initiatives designed to improve studio growth, profitability, and member satisfaction.
• Drive revenue through relationship building, consistent follow-up, and exceptional customer service.

Operations & Studio Excellence

• Assist with the day-to-day operation of the studio to ensure a consistently exceptional member experience.
• Ensure opening and closing procedure