Senior Manager, Service Engineer

Service Engineering, Senior Manager  

Company Overview

At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation and energy storage to fast-track the world's energy transition. We operate as one team, pushing toward our vision of the future. At Mitsubishi Power, we value problem-solvers, prioritize collaboration, and support each other in an inclusive culture created through accountability and authenticity by demonstrating our core values of: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to — making net zero a reality. One team, one future.

The Senior Service Engineering Manager is a strategic leadership position within Mitsubishi Power's Service organization responsible for the overall direction, performance, and development of multiple Service Engineering teams supporting LTSA and Service Operations activities. The position provides leadership through subordinate managers and technical leaders responsible for engineering support of Mitsubishi J, G, and F Frame Gas Turbines, W501F units, Steam Turbines, Generators, and associated auxiliary systems, as well as selected non-Mitsubishi OEM equipment as required by the business.

The Senior Service Engineering Manager is accountable for establishing organizational priorities, ensuring fleet reliability improvements, managing technical risk, developing engineering talent pipelines, and aligning engineering resources with business objectives. The role serves as a key liaison between Service Operations, Engineering, Manufacturing, Product Development, Fleet Reliability, and Global Engineering organizations.

This position is intended to be a strategic working leader who balances organizational leadership, technical governance, fleet risk management, customer support, and business strategy while developing future engineering leaders within the organization.

Key Responsibilities

Organizational Leadership

• Lead multiple Service Engineering organizations through subordinate Engineering Managers, Team Leaders, and Technical Specialists.
• Establish engineering strategy, objectives, and priorities that align with Service Operations, LTSA, Fleet Reliability, and business growth objectives.
• Ensure engineering support capability is available 24 hours per day, 365 days per year through effective organization design, staffing, and succession planning.
• Develop and mentor Service Engineering Managers, technical leaders, and high-potential employees to strengthen organizational capability and leadership succession.
• Conduct regular talent reviews, workforce planning, succession planning, and organizational health assessments.
• Drive a culture of accountability, continuous improvement, technical excellence, customer focus, and Human and Organizational Performance (HOP).

Technical Governance

• Provide technical oversight and engineering governance for service engineering evaluations, NCR dispositions, ESR support, reliability investigations, and fleet technical issues.
• Serve as the senior technical authority for engineering decision-making and risk acceptance within delegated authority limits.
• Ensure engineering evaluations appropriately balance technical integrity, safety, customer commitments, reliability, schedule, and financial impacts.
• Review and approve significant technical recommendations involving fleet-wide impacts, major customer issues, safety concerns, or substantial business risks.
• Champion the application of engineering standards, procedures, lessons learned, and best practices across all engineering teams.

Fleet Reliability and Risk Management

• Establish fleet reliability improvement strategies and prioritize engineering initiatives that improve reliability, availability, maintainability, and lifecycle cost.
• Oversee fleet risk identification, assessment, mitigation, and communication processes.
• Direct the development and maintenance of fleet risk databases used for outage planning, parts planning, and financial forecasting.
• Lead executive reviews of significant fleet concerns and major technical issues affecting customer operations.
• Ensure lessons