Professional, Payroll

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job requires:

• Hands-on experience managing US Payroll and related activities
• Understanding of US labour laws, tax regulations, and compliance requirements
• Collaborate with union representatives to establish and maintain accurate payroll deductions for union dues, benefits, and other negotiated compensation elements. Ensure compliance with collective bargaining agreements and union contract terms
• High proficiency in Payroll processes with ability to resolve complex queries between Tier 2-3
• Handle errors/escalations from process partners, HRs and provide RCA plan to Team/Process Lead
• Review, Analyse, and Escalate complex queries to appropriate owners (inside or outside of HR)
• Take ownership of deliverables and put them into action in the absence of the manager, including day-to-day processing decisions and off-cycle approvals; escalate vendor payment issues and policy exceptions to the Manager
• Update and/or Review SOP’s and process-maps on a regular basis based on new inputs/changes/updates and work with content owners to ensure documents are up to date
• Own Quality Check process on the Key/Critical HR transactions processed by team as defined in the Quality framework. Test payroll risk controls on a regular basis to identify, mitigate, and remediate issues and control gaps
• Adherence to agreed KPIs, KRAs, SLAs and customer service standards
• Managing stakeholder calls with the US process owners/partners on a regular basis and ensures required documentation
• Ability to challenge the status quo and implement process improvements to enhance the end user and people partner experience.
• Co-ordination with Payroll vendors/local HR’s/Finance/Team for Payroll and managing payroll activities as per the defined calendar/timelines.
• Manage process training/team trainings which includes new hire sessions, knowledge transfer sessions, process update sessions

What this job involves:

• Payroll Administration:
• Lead end-to-end payroll processes, including complex data entry, calculations, and deductions for multiple states and jurisdictions
• Ensure strict adherence to federal, state, and local tax requirements across all operating locations
• Oversee validation of payroll data for accuracy, completeness, and regulatory compliance
• Serve as primary liaison with HR, Finance, and Legal teams to resolve complex payroll-related issues and discrepancies
• Monitor and implement changes in payroll laws and regulations, ensuring organizational compliance
• Provide expert-level resolution for escalated employee payroll inquiries within established timeframes

• Data Analysis and Reporting:
• Conduct advanced analysis of payroll data to identify trends, anomalies, and strategic improvement opportunities
• Generate comprehensive adhoc and standardized reports for senior management
• Lead detailed audits to validate accuracy and integrity of payroll systems and processes
• Provide strategic insights and actionable recommendations to executive leadership based on comprehensive data analysis
• Develop and maintain key performance indicators for payroll operations

• Process Optimization:
• Champion opportunities for streamlining payroll processes, improving efficiency, and enhancing data integrity.
• Drive system enhancements and upgrades, providing input on payroll system requirements.
• Co-ordinate cross-functional initiatives with HR, Finance, and Legal, to ensure optimize payroll processing.

Qualifications:

• Bachelor’s de