Manager of Infrastructure

The Manager of Infrastructure provides leadership for the technology infrastructure that supports the academic, administrative, and research missions of our client institution, St. Lawrence University. Reporting to the CampusWorks Chief Information Officer, this position leads and supervises the campus infrastructure team, contributes deep technical skill to infrastructure administration and is responsible for delivering secure, reliable, resilient, and cost-effective infrastructure services.

The Manager works with the Infrastructure Center of Excellence (CoE) to develop infrastructure strategies, oversees daily operations, manages critical technology initiatives, and ensures the availability and performance of enterprise systems, networks, servers, cloud technologies, and data center facilities. The role partners closely with university leadership, faculty, staff, vendors, and CampusWorks Centers of Excellence to continuously improve technology services while maintaining a strong focus on customer service, operational excellence, and institutional priorities.

Infrastructure Management

• Ensure the delivery of secure, reliable, and cost-effective infrastructure services.
• Coordinate with the Infrastructure CoE to execute infrastructure lifecycle strategies that support the University's strategic plan, technology roadmap, and ongoing evaluation of emerging technologies and cloud services.

• Technical administration responsibility for campus Windows and Linux servers, storage, virtualization platforms, networking, identity services, backup systems, or other core infrastructure technologies.
• Utilize monitoring tools (e.g., Connectwise, SolarWinds, Nagios, Whatsup Gold, Zabbix) to oversee network health, optimize bandwidth usage, and detect anomalies. Set up proactive alerts and automated incident response protocols.
• Leverage data analytics to evaluate performance metrics, identify areas of improvement, and implement solutions that enhance system uptime and user experience.
• Conduct regular system updates, patching, and performance tuning of Windows and Linux servers to ensure reliability, compliance, and security.
• Coordinate operation and maintenance of campus data center facilities and supporting infrastructure.
• Coordinate with the Infrastructure CoE to establish and maintain infrastructure standards, documentation, operational procedures, and technical governance to improve consistency, efficiency, automation, and service delivery.

Incident and Operational Leadership

• Serve as the on-site incident liaison during major outages and critical incidents, coordinating direction from the CoE with internal teams and vendors to ensure rapid triage, resource mobilization, and service restoration.
• Extablish and maintain a culture of urgency, ownership, accountability, and disciplined execution while demonstrating end-to-end ownership of operational responsibilities and major initiatives.
• Communicate timely, accurate, and meaningful updates translating technical issues into operational impact assessments.

Campus Partnership

• Partner with campus leaders to understand technology needs and advocate for CoE recommended infrastructure solutions aligned with institutional priorities.
• Collaborate with relevant campus departments and project teams to ensure construction and renovation projects appropriately incorporate technology infrastructure.
• Build productive relationships with faculty, staff, and campus stakeholders through regular engagement, responsive service, and participation in campus committees and planning initiatives.

• Work closely with CampusWorks Centers of Excellence to leverage enterprise expertise, standards, and best practices.

Vendor and Financial Management

• Evaluate, recommend, and manage vendors and third-party service providers, ensuring contractual obligations, service expectations, and performance standards are achieved.
• Oversee infrastructure licensing, maintenance agreements, warranties, and service contracts to support reliable and cost-effective operations.
• Assist with management of infrastructure operating and capital budgets developed in partnership with the CoE, monitor expenditures, and partner with the CoE to recommend investments that enh