Quality Assurance Manager/Specialist

Quality Assurance Manager/Specialist (Entry Level to SME) TS/SCI with Poly REQUIRED

Position Description
CGI Federal has an exciting opportunity for Quality Assurance Managers/Specialists within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.

The Quality Assurance Manager/Specialist oversees quality standards to ensure a company's products or services meet safety and performance requirements. They inspect processes, track defects, and collaborate with teams to implement fixes. This role bridges the gap between production standards and customer satisfaction.

CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.

This position is located in our Arlington office; however, a hybrid working model is acceptable.

Your future duties and responsibilities
Key Responsibilities (Entry Level)
• Inspection: Test and evaluate products or services to ensure they meet internal company benchmarks.
• Documentation: Record and maintain quality reports, malfunction logs, and audit data.
• Problem Solving: Identify the root cause of product defects or process errors.
• Collaboration: Partner with production, engineering, or development teams to resolve identified issues.
• Compliance: Ensure all processes adhere to relevant legal and industry regulations.

Key Responsibilities (Junior Level)
• Product Testing & Inspection: Execute routine inspections and tests on raw materials and finished goods to identify defects.
• Documentation & Reporting: Maintain accurate quality assurance records, draft Standard Operating Procedures (SOPs), and log non-compliance reports.
• Process Monitoring: Track product performance metrics, monitor manufacturing stages, and highlight areas where processes deviate from predefined standards.
• Defect Resolution: Investigate the root cause of quality issues and collaborate with production, engineering, or development teams to implement corrective actions.
• Compliance: Ensure adherence to company policies, industry regulations, and safety standards.

Key Responsibilities (Mid-Level)
Quality Assurance & Compliance
• Execute and enforce requirements within the Quality Management System (QMS) for commercial and developmental programs.
• Manage non-conformances, including deviations, CAPA (Corrective and Preventive Actions), and change controls.
• Conduct internal audits, ensure adherence to regulatory requirements (e.g., FDA, ISO 9001), and assist in third-party audits.
Data Analysis & Process Improvement
• Perform Root Cause Analysis (RCA) and failure mode investigations to resolve systemic quality defects.
• Track, monitor, and report key quality metrics (e.g., First Pass Yield, Cost of Poor Quality).
• Utilize Statistical Process Control (SPC) and FMEA (Failure Mode and Effects Analysis) to evaluate and improve manufacturing or service processes.
Operational Execution & Leadership
• Provide independent oversight of commercial manufacturing or service delivery to verify compliance with predefined criteria.
• Exercise stop-work authority when critical nonconformances or systemic failures are identified.
• Collaborate with engineering, supply chain, and production teams to establish quality standards for incoming materials and final output.
• Train and mentor team members, ensuring organization-wide awareness of Good Manufacturing Practices (GMP) and Standard Operating Procedures.

Key Responsibilities (Senior Level)
QMS Governance: Formulate, implement, and maintain Quality Manuals aligning with highly regulated frameworks (e.g., ISO 9001, AS9100, or GxP/FDA).
Advanced Compliance & Auditing: Direct internal, external, and supplier audit programs. Lead comprehensive Root Cause Analysis and Corrective/Preventive Actions (CAPA) to mitigate production and software defects.
Statistical Process Control (SPC): Utilize advanced statistical modeling and data analytics to measure and stabilize operational variance.
Risk-Based Testing: Oversee both manual and automated validation and testing protocols. Manage risk thresholds during product release cycles.
Cross-Functional Leadership: Serve as the strategic bridge between engineering, development, legal, and operational teams to embed