ISS Database Engineer

ISS Database Engineer

Department: Information & System Support

Role Type: Individual Contributor

Why This Role Matters

This role helps Member Operations transform scattered data into trusted insights that improve service, decision-making, and operational efficiency. By strengthening the data warehouse, reporting tools, and data quality practices, this role enables leaders and stakeholders to access accurate information when they need it.

What You’ll Do

• Support the consolidation of Member Operations data sources into a centralized data warehouse that improves access, consistency, and usability.
• Collaborate with business and technical partners to turn data needs into practical warehouse designs, reporting solutions, and technology road maps.
• Maintain data architecture, schemas, data models, data dictionaries, and ETL processes that support accuracy, integrity, and scalability.
• Improve data quality by streamlining data flow, validating information, and reducing outdated, unused, or duplicate records.
• Develop dashboards, reports, trend analyses, and visualizations that help leaders monitor performance and make informed decisions.
• Serve as a liaison between Member Operations divisions and enterprise IT to support existing systems, databases, SharePoint sites, and new technology needs.
• Contribute to projects, compliance requirements, and process improvements by delivering timely, reliable data solutions aligned with business priorities.

Why You’ll Love This Role

• You’ll help build a centralized data foundation that directly improves how Member Operations supports its stakeholders.

• You’ll work at the intersection of business strategy and technology, partnering with both operational leaders and IT experts.

• You’ll turn complex data into clear, meaningful insights that influence decisions and improve processes.

• You’ll strengthen hands-on expertise in data warehousing, ETL, data modeling, reporting, and business intelligence tools.

• You’ll contribute to high-impact projects that support innovation, compliance, data quality, and long-term technology growth.

Experience:

Required

• 2 -3 years data warehouse maintenance experience to include design, ETL, and automated processes
• Experience maintaining large, complex, and raw data sets in databases
• Experience working in a fast-paced environment and ability to balance priorities from multiple initiatives

Preferred

• Financial services industry and IT servicing and origination systems experience
• Experience with data processing and enterprise software applications

Skills & Knowledge:

Required

• Intermediate SQL and database administration skills

• Statistical intuition, application, and knowledge of various analytical approaches

• Ability to work in a fast-paced environment and balance priorities from multiple initiatives

• Data display skills and working knowledge of Crystal Reports/SSRS/PowerBI/Tableau or similar applications

• Demonstrated ability to translate large volumes of data into insights

• Proficient with Microsoft Office Products including Access, Excel, Visio, and PowerPoint

• Strong analytical, technical and conceptual skills with attention to detail

• Results oriented with a strong focus on the customer (both internal & external)

• Effective time management and prioritization skills

• Strong service orientation to align needed support to the desired business outcome

• Extensive knowledge of data processing and enterprise software applications.

Preferred

• Excellent SQL and database administration skills

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