Long Beach VAMC

Job Description

Job Description

The Onsite Operations Manager is a full-time leadership position responsible for overseeing HamHed’s daily janitorial and environmental services operations at the VA Medical Center in Long Beach.

About HamHed

HamHed LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing property maintenance and facility support services to federal, state, and local government customers. Established in 2003, HamHed supports government facilities throughout the United States with services including janitorial and facility cleaning, floor care, window cleaning, recycling and waste management, and other facility-support services.

About the Job

This position serves as HamHed's primary onsite representative and works closely with shift managers, employees, VA personnel, and HamHed leadership to ensure contract requirements are met and operational concerns are addressed promptly. 

The Onsite Operations Manager must be comfortable taking ownership of the operation, making sound day-to-day decisions, holding supervisors and employees accountable, and knowing when to escalate matters to HamHed leadership. Because this work takes place within an active healthcare environment, strong attention to quality, safety, professionalism, infection-control requirements, and customer service is essential.

What You’ll Do

Your responsibilities may include:

• Oversee daily janitorial and environmental services operations throughout the facility.
• Ensure the onsite team meets contract requirements, cleaning standards, schedules, and performance expectations.
• Provide direct leadership, direction, and accountability to shift managers and other onsite supervisory personnel.
• Set clear expectations for supervisors and employees and follow up to ensure assigned work is completed.
• Coordinate activities across shifts to maintain continuity, appropriate coverage, and effective shift handoffs.
• Monitor staffing levels, attendance, call-offs, schedule changes, overtime needs, and coverage gaps.
• Coordinate with HamHed leadership regarding staffing, employee relations, performance, and other matters requiring additional support.
• Conduct routine inspections and verify that cleaning and environmental services meet required quality standards.
• Identify deficiencies, assign corrective actions, and follow through to ensure issues are resolved.
• Identify recurring quality or performance concerns and work with supervisors to address the underlying issues.
• Serve as HamHed’s primary day-to-day onsite representative in interactions with VA personnel.
• Attend client meetings, operational meetings, inspections, huddles, and other facility meetings as required.
• Maintain a professional, responsive, and solutions-oriented relationship with the client.
• Receive and respond appropriately to client requests, concerns, and feedback.
• Keep HamHed leadership informed of significant client concerns, operational issues, staffing matters, performance concerns, and potential contract risks.
• Provide regular updates regarding onsite performance, staffing, quality, and other matters requiring company awareness.
• Make sound daily operational decisions within the authority of the position.
• Recognize when an issue requires involvement from HamHed leadership or other company resources and escalate appropriately.
• Coordinate schedules, staffing plans, supplies, equipment, meetings, inspections, reports, and operational deadlines.
• Ensure required documentation, reports, logs, and follow-up items are completed accurately and on time.
• Monitor supplies, chemicals, tools, PPE, and cleaning equipment and coordinate replenishment or repair needs.
• Ensure employees and supervisors follow established cleaning, safety, security, infection-control, and facility procedures.
• Reinforce proper use of chemicals, PPE, equipment, wet-floor signs, and other required safety controls.
• Support onboarding, orientation, training, coaching, and development of supervisors and employees.
• Promote a professional workplace culture based on accountability, r