Front Desk Receptionist

Job Description

Job Description

We are a busy, patient-focused ENT (Ear, Nose & Throat) medical practice seeking an energetic, friendly, and organized Front Desk Receptionist & Social Media Content Creator to join our team.

This is a unique position for someone who enjoys working with patients but also has a creative side and an interest in Instagram, Facebook and digital marketing . The ideal candidate is professional, personable, comfortable in a fast-paced medical office, and excited to help create engaging social media content that showcases our practice and educates patients.

Spanish-speaking candidates are strongly preferred.

Responsibilities

Front Desk & Patient Care

• Greet patients warmly and provide an excellent first impression of the practice
• Answer incoming phone calls and assist patients with questions
• Schedule and confirm appointments
• Check patients in and out efficiently
• Verify and update patient demographic and insurance information
• Collect copays, deductibles, and patient balances
• Assist with patient forms, referrals, and other front-office needs
• Communicate professionally with patients, physicians, clinical staff, and outside offices
• Maintain patient confidentiality and follow HIPAA requirements
• Help keep the front office organized and running efficiently
• Provide excellent customer service, even during busy clinic hours

Social Media & Content Creation

• Help create engaging content for the practice's social media accounts
• Film short-form videos and Reels featuring the physician, staff, office, and ENT educational topics
• Assist with brainstorming creative content ideas and current social media trends
• Take high-quality photos and videos around the office
• Edit short-form videos for Instagram, TikTok, Facebook, and YouTube Shorts
• Create simple graphics, captions, and posts
• Help maintain a consistent posting schedule
• Identify appropriate social media trends that can be adapted for a professional medical practice
• Help showcase our services, technology, team, and patient experience in a fun and professional way

Ideal Candidate

We are looking for someone who is:

• Friendly, outgoing, and comfortable interacting with patients
• Professional and dependable
• Highly organized with strong attention to detail
• Comfortable multitasking in a busy medical office
• Confident speaking on the phone and communicating with patients
• Creative and enthusiastic about social media
• Comfortable filming other people and giving direction during short videos
• Familiar with Instagram, TikTok, Facebook, and/or YouTube
• Able to use or willing to learn tools such as Canva and CapCut
• A strong written communicator with good spelling and grammar
• Able to work independently while also being a team player
• Interested in learning about ENT and healthcare

Qualifications

• High school diploma or equivalent required
• Previous customer service or front desk experience preferred
• Medical office experience preferred but not required for the right candidate
• Experience creating social media content is strongly preferred
• Basic computer and smartphone skills required
• Experience with Canva or similar editing programs is a plus
• Bilingual English/Spanish preferred
• Professional appearance and communication skills required

What We're Looking For

This position is especially well suited for someone who might describe themselves as both organized and creative . You should be just as comfortable helping a patient schedule an appointment as you are filming a quick Instagram Reel or coming up with an idea for a fun educational video.