Customer Service Representative
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Job Description
Job Description
Robert Half is seeking Seasonal Customer Service Representatives
We are seeking customer-focused, detail-oriented Customer Service Representatives to join a busy seasonal call center team. This is an excellent opportunity for individuals who enjoy helping customers, resolving inquiries, and delivering exceptional service in a fast-paced environment.
Key Responsibilities
- Assist customers via phone, email, and other communication channels regarding orders, product information, and account inquiries.
- Provide updates on order status, order history, and order modifications.
- Resolve customer concerns, complaints, and questions professionally and efficiently.
- Process transactions including refunds, exchanges, replacements, and promotional offers.
- Educate customers on available products, services, promotions, and special events.
- Support marketing initiatives and new product launches.
- Build positive customer relationships through active listening and problem-solving.
- Maintain accurate customer records and transaction documentation.
- Prepare reports and correspondence as needed.
- Perform additional customer support and administrative duties as assigned.
Previous customer service, call center, retail support, or related experience preferred.
Strong communication and problem-solving skills.
Ability to handle a high volume of customer interactions while maintaining professionalism.
Comfortable navigating multiple systems and learning new technology.
Detail-oriented with strong organizational skills.
Ability to work independently and as part of a team.