Remote Customer Service Agent
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INTERESTED CANDIDATES MUST APPLY DIRECTLY ON OUR COMPANY WEBSITE TO BE CONSIDERED:
Pay: $12.00 - $19.00 per hour
Job description:
This position is a 1099 Independent Contractor role - United States based ONLY.
_Not currently contracting in: CA, DE, MA, LA, WV, WY, VT, SD, PR, HI, AK (due to state independent contractor laws)_
Job Summary
As an Independent Contractor with ACD Direct, you'll provide your skills and expertise to our client companies, answering inbound calls from their customers. We're looking for top-tier customer service talent.
Perks:**
* Set and maintain your own schedule
* Bi-monthly invoicing
* Performance incentives
* Uncapped earning potential
* Work from home
Qualifications
* Minimum 3 months of customer service experience (phone/call center experience preferred)
* Moderate proficiency in computer operation, maintenance, and troubleshooting
* Able to complete client-provided online certification with minimal assistance
* Pleasant, enthusiastic phone presence with good intonation, diction, and inflection
* Able to read client scripting verbatim
* Must pass a criminal background check
Office Environment
Workspace must be private and free of background noise. Required equipment includes a computer meeting ACD Direct/client security specs, high-speed internet, and a landline for business use. Work environments may be audited for compliance.
Computer Requirements
* Windows-based PC only (Mac/Apple not compatible; Chromebooks not accepted)
* Minimum 2 GB RAM
* Intel or AMD CPU, 2 GHz or equivalent
* Display resolution of 1280 x 720 (720p) or higher
* Anti-malware security software installed
Internet Requirements
* Minimum 10 Mbps upload / 25 Mbps download
* Cable, DSL, or FiOS only (satellite, dial-up, and Wi-Fi/wireless not accepted)
* Chrome is the only supported browser
Job Type: Contract
Experience:
* Call center: 1 year (Preferred)
* Work Location: Remote
INTERESTED CANDIDATES MUST APPLY DIRECTLY ON OUR COMPANY WEBSITE TO BE CONSIDERED:
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