Non-Clinical Care Coach
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The Care Coach evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.
Scheduled Hours
- This is a remote position.
- The first 4 weeks of training will be from 8:30 AM to 5:00 PM EST.
- After training, the work hours are Monday-Friday from 10:00 am – 6:30 pm EST.
- No time off is permitted during the first month of training. The first 90 days following training are critical in building your foundation; therefore, planned or unplanned time away should be minimized as much as possible.
Key Responsibilities
- Conduct telephonic outreach (primarily via auto-dialer) to members with multiple chronic conditions and financial or functional barriers.
- Assess member needs through data review, structured assessments, and direct conversation to develop and manage individualized care plans.
- Coordinate services and connect members to appropriate clinical, community, and multidisciplinary resources to support optimal health outcomes. Ensure proper adherence to compliance.
- Identify and resolve barriers that impede effective care and member independence.
- Continuously monitor progress toward desired health outcomes and adjust care strategies as appropriate.
- Maintain strict adherence to compliance requirements within a highly regulated and highly visible program.
- Learn and navigate multiple computer systems simultaneously while engaging members in a fast-paced, structured environment with limited schedule flexibility.
Use your skills to make an impact
Required Qualifications
- Associate degree in any course
- Minimum 2 years of experience in any direct adult patient care such as, but not limited to: long-term care, home and community-based services, hospital/facility setting, case management, managed care organizations
- Experience interacting with members of the healthcare team.
- Strong computer proficiency and proven ability to quickly learn and navigate a variety of electronic software programs, including electronic medical records.
- Exceptional communication and interpersonal skills to build rapport with internal and external customers and stakeholders.
Preferred Qualifications
- Bachelor's degree in an Allied Health Science.
- Experience working with elderly and/or chronically ill patients.
- Experience with Medicare and/or Medicaid patients.
- Experience conducting health assessments with patients.
- Experience assisting patients with health benefits and coordinating care.
- Ability to apply critical thinking skills.
- Experience with health promotion, coaching and wellness.
- Knowledge of community health and social service agencies and additional community resources.
Scheduled Weekly Hours
40Pay Range
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