D&IT Business Solutions Analyst

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Role:  Permanent

Location: Danville

Reporting to : Regional Supply Chain IT Manager

Contact:  Alfredo Laferte, Talent Attraction Expert

D&IT Business Solutions Analyst

Purpose of the Role

The incumbent serves as primary liaison for the business community. He/She is responsible for conducting the initial assessment of technology requirements of respective business functions. He/She works with business power users to ensure that IT change requests to support Factory's growth and transformation objectives are in line with strategic priorities and JTI's IT change management process. Provides the necessary support to successfully complete the business requirements analysis and solution evaluation and selection, while complying with JTI IT and Corporate governence standards.

Main Areas of Responsibility

Business Relationship Management

• Develop a strong relationship and work closely with the business community, leveraging commercial knowledge to drive the assessment of specific technology requirements to enable respective business functions to achieve ASP targets.
• Communicate findings to the IT Business Solutions Manager to ensure alignment with established business priorities, and to aid in: (1) formulating the right solution strategy for the Factory and (2) managing the demand for IT solutions and services.

Business Transformation

• Proactively looks for potential business improvements and supports designated business power users to formally raise requisite IT change requests to support these business transformation initiatives, ensuring compliance with JTI's IT change management process.
• Responsible for analyzing and implementing subsequent change requests for solution enhancements, as per JTI's IT change management process.
• Supports the Business Solutions Manager coordinating Corporate project teams for respective implementation/modification of the corporate IT systems (SAP, MOM, etc.). Actively contributes to the implementation of Factory solutions covering the functionality required by business functions but not existing in the corporate IT systems portfolio. Coordinating programming interfaces between these solutions and corporate IT systems being part of the responsibility. 

Business Analysis

• Through proactive business involvement, drive the completion of the detailed functional and technical analysis of business transformation and change initiatives.
• Responsible for completing the required documentation, ensuring adherence to JTI quality standards.
• Collect business requirements and convert into technical requirements. Coordinate the sign-off process and assist with effort estimation. Support the preparation of test scenarios and test cases.

Solution Design, Delivery & Project Management

• Provide coordination support during the solution evaluation and selection process.
• Successfully complete assigned tasks during solution design and delivery, in accordance with established JTI quality standards and best practices.
• Assist in formulating the operational support model and in delivering the requisite knowledge transfer and solution documentation.
• Assist in the planning and execution of solution implementation projects, in line with JTI's Project Management Framework.
• Coordinate onsite project activities and ensure that business operations are not adversely affected during project execution.
• Provide project administration support, including but not limited to budget tracking, project documentation, task scheduling, and project logistics.