General Manager

5 days ago

Brush Prairie, Washington, United States Industrial Inspection & Analysis Full time
Job Title: General Manager - IIA Facility Services

Location: Brush Prairie, WA (staff based in WA, TX, and MO)

Position Type: Full-Time

Reports To: VP of Operations

Overview: We are seeking a dynamic and experienced General Manager to lead and enhance our field Non-Destructive Testing (NDT) operations. In this role, you will drive operational excellence, improve client satisfaction, and foster a culture of safety and innovation, while ensuring high-quality service delivery, safety compliance, and profitability.

Essential Functions:
  • Leadership & Management:
    • Lead, manage, and mentor a team of field technicians, supervisors, and support staff to achieve operational excellence.
    • Develop and implement strategies for improving team performance, productivity, and client satisfaction.
    • Conduct regular performance reviews and provide coaching to ensure high levels of employee engagement and skill development.
  • Operations & Performance:
    • Oversee the daily operations of field activities, ensuring projects are completed on time, within budget, and according to customer specifications.
    • Efficiently allocate and coordinate resources, equipment, and personnel, ensuring optimal performance and high-quality service delivery to clients.
    • Manage the scheduling of field operations, ensuring appropriate allocation of staff to meet workload demands.
    • Review project progress, troubleshoot issues, and implement corrective actions as needed to maintain operational effectiveness.
  • Safety & Compliance:
    • Promote a safety-first culture by ensuring strict adherence to safety regulations and proactively leading risk assessments, safety training, and compliance initiatives.
    • Maintain compliance with all relevant local, state, and federal regulations related to NDT practices.
    • Ensure proper documentation and reporting of all field activities, inspections, and results in accordance with industry standards and customer requirements.
  • Client Relationship Management:
    • Foster and maintain strong relationships with key clients, acting as a point of contact for inspection services.
    • Address client inquiries, resolve issues, and ensure high levels of customer satisfaction and retention.
    • Work with sales and business development teams to identify opportunities for service expansion and new business.
  • Budget & Financial Management:
    • Prepare and manage budgets for field operations, ensuring cost-effective use of resources.
    • Monitor financial performance and implement measures to improve profitability, such as optimizing resource utilization and reducing operational inefficiencies.
    • Oversee invoicing, contract negotiations, and other administrative tasks related to financial transactions.
  • Quality Assurance & Continuous Improvement:
    • Implement quality assurance procedures to ensure that all NDT inspections and services meet or exceed industry standards.
    • Stay current on emerging technologies, industry trends, and best practices to continually improve operational efficiency and service offerings.
    • Lead initiatives aimed at enhancing service quality, reducing downtime, and increasing operational efficiency.
Qualifications:
  • 4-year Bachelor's degree.
  • Minimum of 5-7 years of experience in the NDT industry, with at least 3 years in a leadership or management role overseeing field operations.
  • Strong knowledge of various NDT methods, such as Ultrasonic Testing (UT), Radiographic Testing (RT), Magnetic Particle Testing (MT), and Dye Penetrant Testing (PT).
  • Excellent leadership, communication, and interpersonal skills with the ability to manage cross-functional teams.
  • Proven track record of managing budgets, timelines, and client relationships effectively.
  • Proven ability to lead and thrive in a fast-paced, dynamic environment while maintaining a focus on delivering high-quality results.
  • Must be willing to travel up to 40% of the time.
  • Must be able to pass a pre-employment background check and drug screen.

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