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System Administrator II

2 weeks ago

Hanover Hills, Maryland, United States Reflexive Concepts Full time
Reflexive Concepts is seeking a skilled System Administrator to join our team
Specifically, we are looking for someone who has experience in the following qualifications:
  • Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
  • Bachelor's degree in a technical discipline from an accredited college or university is required.
    • Five (5) years of additional SA experience may be substituted for a bachelor's degree.
  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
  • Provide assistance to users in accessing and using IT systems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Provide in-depth experience in trouble-shooting IT systems
  • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets