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Practice Manager

1 week ago

Raleigh, North Carolina, United States Carolinas Center for Oral & Facial Surgery Full time
**NEW practice to open up in Raleigh, North Carolina around the end of November 2024**

The Practice Manager's (PM) primary responsibility is, at the request of the Regional Director of Operations, to assist in partnering with the Regional Director of Operations, doctors, and Chief Operating Officer (COO) and support services to establish and maintain a successful team.

The Practice Manager should work in conjunction with the Doctor on the following:
  • The clinical aspects of the provider, practice or any of its clinicians.
  • The clinical practices of the provider, practice or its clinicians or ancillary personnel.
  • Hiring or firing of clinical personnel.
Essential Duties & Responsibilities:
  • Exhibits outstanding customer service with the patient as #1 priority; at the request of the Regional Director of Operations, doctor, COO, assists providers in the timely and successful resolution of the non-clinical aspects of patient complaints, concerns, and questions (all clinical aspects of patient complaints must be referred to the treating provider for resolution. Carries out the directions of the provider on such matters as they direct.)
  • Leads by example; partners with Human Resources to develop and deliver periodic performance evaluations for all staff; clinical staff must have the provider's oversight and approval.
  • Models the company's standard protocols and practices. Supports the company's mission, vision and values and at the direction of the Regional Director of Operations, providers or COO, ensures alignment with the practice team member. In conjunction with Human Resources, assists in complying with employment-related laws and regulations and employment-related policies and procedures established by the company.
  • Continually builds and nurtures a positive working relationship with the provider(s); at the request of the practice, organizes monthly meetings to facilitate the resolution of concerns by the providers.
  • Understands the business responsibilities and key performance metrics for successfully managing the practice. Forecasts results and at the request of the Regional Director of Operations/COO, ensures all budgets and production expectations, as set by the provider(s), are met or exceeded, and that financial data and records are balanced..
  • Ensures bank deposits are protected and made timely according to established guidelines and protocols. Monitors, protects, and verifies petty cash funds.
  • Follows HIPAA policies and procedures and other applicable privacy and security policies and procedures established by the practice or providers to maintain patient privacy and protect patient information including financial, personal, and health information.
  • At the request of the Regional Director of Operations, provider(s), & COO, supports patient flow and maximize payroll hours by effectively scheduling staff, and understand and provide oversight for the partner, doctor managed care component (scheduling, fee schedules, collections, etc.)
  • Partners with Human Resources to hire quality talent; follows hiring procedures to ensure acquiring the best talent available; in conjunction with Human Resources, develops methods to retain key talent and reduce unwanted turnover.
  • As requested, ensures staff is trained and current on processes, policies and procedures.
  • As requested, facilitates regular staff meetings and daily a.m. huddles; seizes opportunities to foster communication, provide company and partners updates, share information, teach and continually challenge and develop team members.
  • Completes and forwards HR and payroll related documents accurately and timely, including new hire and termination forms for team members, has team members verify and sign off on their own timesheets within the timekeeping system.
  • Partners with the Regional Director of Operations, COO and Human Resources to develop corrective action/performance improvement plans for team members, to ensure behaviors, attitudes, job expectations and performance standards are being met and exceeded. Consults with COO and/or Human Resources prior to delivering any written coaching or corrective action/warning documents.
  • As requested, assists in participating in local marketing, including but not limited to joining local Chamber of Commerce, referral outreach, and participating in local job and health fairs.
  • Follows OSHA safety standards and perform quality checks quarterly to ensure practice is in compliance
  • Performs additional tasks as assigned to achieve company goals.
  • Attends and engages in all Leadership meeting and scheduled trainings.
  • Manages reports and key performance indicators (KPI) to reach strategic financial and operational goals.
  • Integral in creating capital equipment budget and request with supporting documentation.
  • Collaborates and supports with other leaders to achieve company goals.
Minimum Qualifications:
  • High School Diploma or equivalent required; Bachelor's Degree strongly preferred
  • 5 years leadership/management experience with direct customer/patient contact
  • 5-7 years experience in a professional environment
  • Demonstrated problem solver and self directed
  • High degree of professionalism and professional image
  • Strong and effective communication skills
  • Positive attitude, change advocate, lead by example, coachable
  • Independent decision-making skills, sound judgment
  • Excellent organization and multi-tasking skills
  • Travel as required