Strategic Partnership Manager

4 days ago

Kansas City, Missouri, United States mySidewalk Full time
Key Characteristics:

mySidewalk's Strategic Partnership Manager (SPM) is laser-focused on providing a stellar Customer Success experience to our largest and most influential economic development accounts. The SPM will drive engagement and product adoption while fostering enthusiastic, passionate customers. Our future teammate will maintain a portfolio of active, strategic, economic development customers with complex projects across all verticals and product lines. The SPM is tasked with aligning expectations, goals, and desired outcomes with purchased solutions and deliverables. The SPM plays a critical role on the Revenue Team as their efforts will support securing the annual contract value and retention of the Strategic Partner on an annual basis. They will also work tirelessly to identify opportunities for expansion and support the sales team in demonstrating the value of these opportunities. Using custom Action Plans, the SPM will create white-glove experiences for our most impactful public health customers.

The kind of problems you'll help us solve:
  • What does ongoing engagement and strategy look like for our Strategic Customers, and how can we apply it across products?
  • How can our customer, defined as strategic in nature, help to foster a community of champions that aids in both renewal rates as well as the growth of our MRR?
  • What behaviors can we solidify to ensure our product offerings align with the success of customer base now and in the years ahead?
  • How can we identify opportunities for expansion within our Strategic Customer base?
How you'll solve those problems:
  • Own customer satisfaction, retention, and expansion throughout the life cycle of our Strategic Customers.
    • Ensure satisfaction of main POCs and buyers, working to identify and close gaps (in products or relationships) where they exist
    • Identifies creative solutions for managing customer expectations (ex. Marketing material, listening sessions, workshops, etc.)
    • Curate unique Action Plans for each Strategic Customer account, detailing milestones, expansion opportunities, and areas of risk.
    • Aligns internal resources around shared account objectives (knows when to pull in the right parties or coordinate needed asks)
    • Drives product feedback from strategic accounts to respective products, working to make the customer feel a part of our roadmap.
  • Set the standard for quality deliverables and collaborate with internal teams and customer contacts to inform the build of personalized solutions and implementations.
    • Facilitate discussions to accurately capture and manage customer expectations throughout the lifecycle of the relationship.
    • Ensure that our product offerings and roadmap continue to be informed by the needs of our Strategic Customers by collaborating with both Product and Science teams.
    • Establish a strong rapport, research, co-create strategies, and present to Director Level+ contacts.
  • Continues to champion industry specific education, knowledge, and strategy internally.
    • Stays abreast of industry best practices, trends, and emerging innovations through research, conference attendance, webinars, etc.
    • Provides industry-specific use cases and insight into workflows to inform product development, marketing/communications (eg. blog posts, product launch promotions, webinars, and workshops), business development, and GTM strategies.
    • Contributes to cross-team awareness of the industry-specific needs for mySidewalk data to ensure high-quality deliverables that integrate best-practices. This includes conducting QA and providing input on dashboard content.
    • Provide internal consultation to AE's, CSMs, implementation, and science team to ensure customer journeys promote product adoption, are responsive to industry-specific needs, and aligned with key outcomes.
You'll help us solve those problems if you have:
  • 4+ years in a Customer Success or Project Management role, economic development industry preferred
  • A proven track record of managing, scaling, and growing partner relationships
  • Experience identifying and exploring business development opportunities within an existing customer base
  • Strong project management skills and a desire to collaborate across the organization
  • A natural ability to make meaningful connections across teams and across customers, up to and including at the Executive level
  • Strong business development, plan development, business acumen, and presentation skills
  • A relentlessly committed focus to championing the customer and aiding in the growth and success of mySidewalk's overall financial metrics
  • Experience within the SaaS environment is a plus but not required

  • Strategic Partnership Development Manager

    2 days ago

    Kansas City, Missouri, United States mySidewalk Full time

    Key Responsibilities:We are seeking a skilled Strategic Partnership Manager to join our team at mySidewalk. The ideal candidate will have 4+ years of experience in customer success or project management, preferably within the economic development industry. This role involves driving engagement and product adoption with strategic partners, while fostering...

  • Strategic Partnership Manager

    1 day ago

    Kansas City, Missouri, United States mySidewalk Full time

    Key Characteristics:mySidewalk's Strategic Partnership Manager (SPM) is laser-focused on providing a stellar Customer Success experience to our largest and most influential economic development accounts. The SPM will drive engagement and product adoption while fostering enthusiastic, passionate customers. Our future teammate will maintain a portfolio of...

  • Strategic Partnership Lead

    2 hours ago

    Kansas City, Missouri, United States mySidewalk Full time

    Job DescriptionThe Strategic Partnership Manager at mySidewalk is responsible for delivering exceptional customer experiences to our most influential economic development accounts. This role involves driving engagement, product adoption, and fostering passionate customers while maintaining a portfolio of active strategic partners across all verticals and...

  • Partnership Manager for Strategic Accounts

    15 hours ago

    Kansas City, Missouri, United States mySidewalk Full time

    About the PositionWe are looking for a highly skilled Partnership Manager for Strategic Accounts to join our team at mySidewalk. In this role, you will be responsible for building and maintaining strong partnerships with our largest economic development accounts, while driving revenue growth and expansion.The ideal candidate will possess excellent project...

  • Strategic Partnerships Specialist

    22 hours ago

    Kansas City, Missouri, United States Paycom Payroll Full time

    **Job Summary**We are looking for a highly skilled Strategic Partnerships Specialist to join our team. As a Strategic Partnerships Specialist, you will be responsible for developing and maintaining strategic partnerships with existing clients to drive growth and revenue.About the PositionConduct regular business reviews with clients, presenting performance...

  • Strategic Partnership Development Manager

    1 day ago

    Kansas City, Missouri, United States Elsevier Full time

    About the Role The Enterprise Customer Success Manager is a key member of our partnership team, responsible for developing and maintaining strategic relationships with our customers. With a strong understanding of their needs and goals, you will work closely with cross-functional teams to design and implement individualized customer success plans and...

  • Strategic Partnership Lead

    3 days ago

    Kansas City, Missouri, United States mySidewalk Full time

    Job Summary:We are seeking a highly skilled Strategic Partnership Manager to join our team at mySidewalk. As a key member of our Revenue Team, you will be responsible for driving engagement and product adoption with our largest and most influential economic development accounts.Main Responsibilities:Develop and maintain a portfolio of active, strategic,...

  • Director of Strategic Partnerships

    1 day ago

    Kansas City, Missouri, United States ASM Global Full time

    Job DescriptionThe Director, Partnerships Sales & Service will play a key role in identifying and creating new marketing partnerships to generate revenue for T-Mobile Center. This position will create and secure new business relationships and associated revenue through strategic partnerships.The successful candidate will have a strong understanding of the...

  • Director of Strategic Partnerships

    5 days ago

    Kansas City, Missouri, United States KCAS Bio Full time

    The Director of Strategic Partnerships at KCAS Bio plays a critical role in developing and maintaining strategic relationships with key customers in the Great Boston and surrounding areas.As a seasoned sales professional, you will be responsible for:Identifying and pursuing new business opportunities.BUILDING STRONG RELATIONSHIPS with key...

  • Strategic Partnership Leader

    3 days ago

    Kansas City, Missouri, United States Slalom Consulting Full time

    Role SummaryThe Client Partner, Director role at Slalom Consulting offers a unique opportunity to lead a team of professionals and drive business growth. As a seasoned leader, you will be responsible for managing client relationships, delivering high-quality projects, and developing strategic partnerships.In this role, you will work closely with...

  • Partnership Growth Specialist

    3 days ago

    Kansas City, Missouri, United States mySidewalk Full time

    Responsibilities:The Strategic Partnership Manager is responsible for developing and executing strategies to drive growth, improve customer satisfaction, and expand partner relationships. Key responsibilities include:Main Accountabilities:Curate unique Action Plans for each Strategic Customer account.Establish a strong rapport with Director Level+...

  • Partnership Sales and Service Manager

    6 hours ago

    Kansas City, Missouri, United States ASM Global Full time

    Job DescriptionThis is an exciting opportunity to join ASM Global as a Director, Partnerships Sales & Service. The successful candidate will play a critical role in driving revenue growth and building strategic partnerships.Main Tasks:Assist the VP, Sales & Marketing with identifying and creating new marketing partnerships.Build and maintain relationships...

  • Strategic Partnership Executive

    18 hours ago

    Kansas City, Missouri, United States Slalom Consulting Full time

    Role Overview">This Client Partner, Director position will lead an emerging account in Kansas City, focusing on driving revenue growth and delivering high-quality projects.Key Responsibilities">Oversee project delivery and ensure alignment with Slalom's standards.Directly responsible for $10MM+ in revenue and oversee utilization goals.Build strong...

  • Partnership Team Manager

    3 weeks ago

    Kansas City, Missouri, United States NBKC Bank Full time

    Summary Description nbkc bank is currently looking for a Partnership Team Manager to join our Fintech/Baas team. As the Partnership Team Manager you will lead and develop the relationship management team, manage a sales pipeline, and provide payments expertise. You will handle complex customer issues, ensure compliance with regulations, and build strategic...

  • Chief Partnership Growth Strategist

    16 hours ago

    Kansas City, Missouri, United States Slalom Consulting Full time

    At Slalom Consulting, we're passionate about driving innovation and growth through strategic partnerships. As our Head of Partner Development, you'll play a key role in developing and executing joint account strategies with partners to drive revenue growth across Slalom's Growth industries.You'll collaborate closely with cross-functional teams, including AWS...

  • Strategic Partnerships Manager

    7 days ago

    Kansas City, Missouri, United States Misura Group Full time

    At Misura Group, we are committed to delivering exceptional customer service and building long-term relationships with our clients. As a Business Development Manager, you will play a critical role in helping us achieve this goal.Your primary focus will be on developing and maintaining relationships with existing builders and identifying new opportunities for...

  • Head of Strategic Partnerships and Growth

    8 hours ago

    Kansas City, Missouri, United States Slalom Consulting Full time

    Slalom Consulting is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human.We back close partnerships with over 400 leading technology providers and have a strong team of 13,000+ professionals who help people and organizations dream bigger, move faster, and build better tomorrows for...

  • Director of Growth and Partnerships

    5 days ago

    Kansas City, Missouri, United States Citygate Network Full time

    Citygate Network seeks a skilled Director of Growth and Partnerships to lead our development efforts and drive business expansion. This dynamic leader will be responsible for developing and executing strategic plans to achieve revenue growth, while building and maintaining strong relationships with donors and stakeholders.Main ObjectivesRevenue Growth:...

  • Business Growth and Partnerships Manager

    5 days ago

    Kansas City, Missouri, United States Brookdale Full time

    About UsBrookdale is a leading provider of senior living solutions, dedicated to making lives better for our residents and associates alike.We're proud to be recognized as one of America's Greatest Workplaces for Diversity by Newsweek in 2024 and 2025.Our comprehensive benefits package includes medical, dental, vision insurance, 401(k), associate assistance...

  • Strategic Account Manager

    2 days ago

    Kansas City, Missouri, United States Wholestack Solutions Full time

    We're seeking a highly skilled Strategic Account Manager to join our team at WholeStack Solutions. This individual will play a pivotal role in driving client success through tailored solutions that help businesses thrive.In this role, you'll act as a trusted advisor to our clients, helping them maximize the value of our services and guiding them to success...