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Quality and Operational Excellence Manager
1 week ago
Position at Wilsonart
Company Overview
Wilsonart Engineered Surfaces is a world leading manufacturing and distribution organization that is driven by a mission to create innovative, high performance surfaces people love, with world-class service our customers can count on, delivered by people all over the world who care.
Our company, headquartered in Austin, Texas, manufactures and distributes High Pressure Laminate, Quartz, Solid Surface, Coordinated TFL and Edgebanding, and other engineered surface options for use in furniture, office and retail spaces, countertops, worktops and other applications.
For 60 years, Wilsonart has honored our founders' promise to provide our customers with industry-leading products and service. We do business in more than 90 countries, operating under the Wilsonart, Resopal, Polyrey, Arborite, Laminart, Ralph Wilson and Durcon brands. We currently manufacture in two US locations, plus Canada, United Kingdom, France, and Germany. Today, Wilsonart manufactures and distributes high pressure laminates and other engineered surfacing materials and components used in furniture, office and retail space, countertops, worktops and other applications. With operations in North America, United Kingdom, France, Germany and Czech Republic.
Our Mission and Values
Company is driven by a mission to create surfaces people love, with service you can count on, delivered by people who care. Company is driven by providing beautiful, hard-working, on-trend and high performing engineered surfaces for whatever you need to cover. For decades, our companies worldwide have given designers and builders the right tools for the job, no matter how specialized. Today, we bring you a portfolio of solutions, both decorative and functional, that spans retail, hospitality, healthcare, education, office, and institutional applications.
Service You Can Count On.
Company is dedicated to getting our customers what they want, when and how they want it. From a North American fleet of trucks, to strategically located distribution centers around the world, we can service the globe with our expanding range of products and services.
People Who Care.
Over 4,500 people strong, Company is made up of dedicated people who care about doing the right thing, every day. Whether it's making a flawless sheet of high-pressure laminate, volunteering at a community house raising or sourcing sustainable materials, Company people care deeply about what they do, who they do it for, and how they do it.
Position Overview:
Wilsonart in Temple, TX is looking for a Quality and Operational Excellence Manager.
The Quality and Operational Excellence Manager will lead the deployment of quality assurance principles, structures, and processes for assigned manufacturing operations. This role is instrumental in ensuring product quality aligns with customer and company requirements while fostering operational excellence through continuous improvement initiatives. The manager will oversee quality-related processes, including inspections, audits, and RCA/CAPA investigations, while mentoring and developing associates to meet the highest standards of performance and compliance.
Key Responsibilities:
Quality Leadership and Assurance:
- Lead the development of a QA mindset across the team by providing training, coaching, performance evaluations, and technical support.
- Oversee the release of finished goods (FG), ensuring production records are accurate, complete, and compliant with standards.
- Implement and maintain Quality Management Systems (QMS), integrating quality with environmental and health & safety systems.
- Manage incoming materials through inspection, testing, and control approvals to ensure compliance with quality standards.
- Act as a key liaison with clients to resolve quality-related issues, align on standards, and improve customer experiences.
- Facilitate regular reviews of quality metrics, track KPIs, and coordinate quality improvement initiatives with stakeholders.
- Support and deploy local Quality and Operational Excellence strategies to accelerate operational improvements.
- Facilitate structured problem-solving frameworks, utilizing RCA and CAPA investigations to resolve deviations, non-conformances, and quality issues.
- Lead quality improvement teams and initiatives, promoting a culture of continuous improvement.
- Oversee the Quality Training Program for direct and indirect reports, providing technical and functional guidance.
- Deliver quality-related training to other stakeholders to enhance their understanding of QA principles and processes.
- Assist in preparing, handling, and hosting regulatory and customer audits in collaboration with the Quality Compliance team.
- Ensure compliance with GMP regulations and other applicable quality standards.
- Conduct regular product audits, quality records reviews, and compliance checks to ensure consistent adherence to standards.
Education and Experience:
- Bachelor's degree in engineering or a related field.
- Minimum of 4+ years of experience in quality assurance, product audits, and quality control principles, including GMP regulations and validation processes.
- At least 3 years of people management experience, with proven ability to mentor and coach quality teams.
- Proficient in quality management tools, data analysis, and problem-solving methodologies (e.g., RCA, CAPA).
- Strong troubleshooting and technical acumen, with hands-on experience in quality improvement and process validation.
- Familiarity with ISO standards, GMP regulations, and other industry requirements.
- Excellent communication and technical writing skills, with the ability to engage effectively with internal and external stakeholders.
- Customer-focused, proactive, and solution-oriented, capable of resolving quality challenges efficiently.
- Organized and self-motivated, with the ability to prioritize and manage multiple projects in a fast-paced environment.
