Manager Solutions Engineering, Global Shared Services

5 days ago

New York, New York, United States Atlassian Full time
Overview

Atlassian is seeking an accomplished Senior Manager to lead our Solutions Engineering, Global Shared Services function. This pivotal role involves shaping a rapidly expanding team that is integral to our sales organization. The Solutions Engineering team collaborates with direct sales and channel sales teams to provide technical expertise and support throughout the sales cycle, helping to qualify and close strategic opportunities while influencing customer purchasing decisions across the Atlassian product suite. The ideal candidate will combine technical expertise, strategic insight, and leadership skills.

The Shared Services function within the Solutions Engineering organization is dedicated to spearheading the introduction of innovative solution areas, such as Developer Experience and Teamwork Foundations, into the market. This function delivers deep technical expertise in these emerging solutions, effectively supplementing our core sales teams during strategic sales engagements. By doing so, the Shared Services team plays a pivotal role in crafting and executing key go-to-market (GTM) strategies, developing pivotal sales plays, and refining market fit through rigorous testing of messaging and demonstration best practices. Furthermore, the team collaborates closely with Product Management, Marketing, and other cross-functional teams to swiftly mature the GTM function, ensuring alignment with financial and revenue objectives.

As the manager of the Sales Engineering Shared Services team, you will be tasked with assembling and leading a global team of Presales domain experts. These experts will be instrumental in supporting Atlassian's entry into new and dynamic emerging markets. Your team will augment the Core Sales teams in deal pursuits that demand profound technical and market expertise. To achieve this, you will need to establish a robust Presales coverage model, define productivity metrics, and develop a customer engagement framework that aligns with the company's financial goals. Additionally, you will be accountable to the Global Solutions Engineering leader for implementing standards, best practices, metrics, tools, and infrastructure essential for delivering a repeatable and scalable world-class customer experience while meeting productivity and utilization targets. Your leadership will be underpinned by a strong technical foundation, enabling you to transform business objectives into compelling and actionable solution designs. As a Sales Engineering leader, you will serve as a trusted technical and business advisor to our clients, guiding them through their transformational journeys.

In your role as the Solutions Engineering, Shared Services leader, you will focus on establishing credibility and trust with technical leaders across the Sales & Services organization, as well as engaging with leaders throughout our global customer base. Our team is composed of individuals who bring a wealth of technical expertise, real-world experience, and robust executive engagement skills, all underpinned by an inspirational mindset. This enables us to assist our customers in comprehending the vast opportunities presented by Atlassian's "System of Work" Platform. We position ourselves as technical leaders, aiding customers in overcoming complex business challenges through the value derived from Atlassian solutions. We achieve this by leveraging best practices and industry standards to foster customer trust, align with business outcomes, and architect top-tier solutions.

As a key driver of our sales efforts, this Leader will focus on constructing highly scalable sales processes, tools, and techniques. You will leverage your experience in building operational effectiveness and rigor across the organization to support a high volume of opportunities. It is crucial that the Shared Services team is equipped with standardized and repeatable tools, assets, and processes. You will lead a team of skilled solutions engineers while collaborating closely with sales, product, and partner teams to develop and articulate comprehensive cross-functional strategies and technical solutions that address the diverse business challenges faced by our customer base. The ideal candidate will possess a strong background in enhancing the professional selling skills of the team, particularly in the value creation of SaaS and Cloud solutions.

Responsibilities

Leadership & Team Development:
  • Build and lead a high-performing global Presales team that supports growth in emerging markets, engaging with team members and customers across various time zones.
  • Inspire and mentor a growing team of sales engineers, fostering a culture of excellence, innovation, and continuous improvement.
  • Develop and implement comprehensive training programs to enhance technical and professional sales skills.
  • Optimize and build processes that support rapid growth and expansion for both the team and the business.
  • Provide thought leadership by collaborating with internal Atlassian business units and stakeholders to craft the Shared Services function model.
  • Develop scalable functions that meet business needs while providing comprehensive Solutions Engineering coverage.
  • Expand team expertise in Cloud Migration, Service Management, Agile, DevOps, and Work Management solutions.
  • Establish performance metrics and conduct regular evaluations to ensure team members meet and exceed goals.
Strategic Planning & Execution:
  • Collaborate with senior leadership to define and execute sales engineering strategies aligned with strategic market segments.
  • Operationalize key performance metrics to manage resources effectively and ensure optimal utilization.
  • Identify and prioritize strategic market opportunities, driving initiatives to capture new business and expand existing accounts.
  • Ensure alignment of resources and effective utilization of skill sets within assigned regions.
  • Align sales engineering activities with overall company goals and objectives.
Customer Engagement & Solution Design:
  • Lead high-impact sales pursuits across North America, interacting at multiple levels within customer accounts (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintaining relationships throughout the customer journey.
  • Provide technical leadership during sales presentations, demonstrations, and proof-of-concept engagements.
  • Collaborate with marketing to align on pipeline generation activities and create new routes to market, enhancing the prospecting pipeline funnel.
  • Ensure seamless integration and deployment of solutions, addressing any technical issues that arise.
  • Demonstrate strong executive alignment with key resources across the Partner/Channel community.
Cross-Functional Collaboration:
  • Work closely with product management, marketing, and R&D teams to develop solutions that align with market demands and customer feedback.
  • Serve as a liaison between sales engineering and other departments, communicating customer needs and market trends.
  • Maintain a rigorous feedback loop with product teams, delivering insights on roadmap investment priorities.
  • Drive the creation of technical collateral, including whitepapers, case studies, and solution briefs.
Market & Industry Expertise:
  • Stay informed on industry trends, competitive landscape, and emerging technologies to provide strategic insights and recommendations.
  • Understand local market nuances across the global customer base, including cultural, business practices, and preferences.
  • Represent Atlassian at industry conferences, trade shows, and customer events, showcasing our solutions and thought leadership.
  • Develop and maintain strong relationships with key industry stakeholders and partners.
Qualifications:
  • 6+ years of experience in sales engineering, including at least 4 years in a leadership role within a global, high-growth technology environment.
  • Bachelor's degree in Engineering, Computer Science, or related field; MBA or advanced technical degree preferred.
  • Proven success in leading diverse teams to achieve ambitious goals, leveraging organizational networks to get things done.
  • Passion for building business relationships and driving the simplification of complex concepts into compelling customer proposals.
  • Strong problem-solving skills and innovative thinking, with a results-driven mindset.
  • Ability to multiply the effect of a team through situational leadership and a team-first mindset.
  • Strong written and oral communication skills, with effective time management capabilities.
  • Experience in solutions selling to Software Development or IT leadership, understanding potential integrations and partnerships.
  • Experience managing distributed remote teams is advantageous.
  • Desire to be part of a fast-growing organization, balancing team needs with business objectives.
  • Enthusiasm for mentoring and inspiring teams with a growth mindset.
Qualifications

You will lead a team of solutions experts specializing in Agile, DevOps, ITSM, and Work Management solutions. The Solutions Engineering team is globally distributed across the US, Europe, and APAC, guiding customers through high-profile product evaluations with deep knowledge of Atlassian products and industry best practices. The team also serves as a feedback channel to product management, providing insights from customer interactions. Our mission is to deliver an enterprise-grade experience for Global 2000 companies, aligned with Atlassian's core values. If you share this vision, we are eager to welcome you to our team and drive the company's growth and transformation.

  • Engineering Lead for Shared Services

    5 days ago

    New York, New York, United States S&P Global, Inc Full time

    As a Senior Manager at S&P Global, you will play a critical role in driving the success of our engineering team and contributing to the development of our shared business services.About the RoleThe Senior Manager will be responsible for leading the design, development, and management of a suite of scalable and reliable business services that meet the needs...

  • Solutions Engineer

    3 weeks ago

    New York, New York, United States Global-e Full time

    Global-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. We're looking for a skilled and enthusiastic Solutions Engineer to play a key role in supporting our...

  • Solutions Engineer

    1 week ago

    New York, New York, United States Global-e Full time

    Global-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. We're looking for a skilled and enthusiastic Solutions Engineer to play a key role in supporting our...

  • AI Development Solution Engineer Level 4 MOR2JP

    3 weeks ago

    New York, New York, United States Amicis Global Full time

    AI Development Solution Engineer (VP) About Us Brokerage is a leading global financial services firm providing a wide range of investment banking securities investment management and wealth management services. We advise originate trade manage and distribute capital for governments institutions and individuals. As a market leader the talent and passion of...

  • Engineering Lead Business Services

    5 days ago

    New York, New York, United States S&P Global, Inc Full time

    About the Role:Grade Level (for internal use):14Job Overview:As the Head of Engineering for Business Services, you will be responsible for architecting, developing, and managing a suite of shared business services that streamline the core business functions across multiple product lines within the analytical portfolio. These services will include, but are...

  • Senior Product Manager

    1 minute ago

    New York, New York, United States ADP (Automatic Data Processing) Full time

    Join Our TeamWe are a global leader in HR technology, offering innovative solutions to help organizations manage their workforce. As a Senior Product Manager, you will play a critical role in shaping the future of our products and driving business results.What You'll DoDefine product roadmaps and strategies in collaboration with cross-functional...

  • Senior Product Engineer, Global Solutions

    2 days ago

    New York, New York, United States Justworks Full time

    Our MissionWe're a team of innovators at Justworks, dedicated to empowering businesses worldwide. Our goal is to simplify HR processes and provide a seamless experience for our customers.About the RoleWe're seeking a talented Senior Fullstack Software Engineer to join our International team. As a key member, you'll be responsible for designing, developing,...

  • Global Solutions Expert

    6 days ago

    New York, New York, United States Meta Full time

    At Meta, our Global Client & Agency (GCA) team collaborates with the world's largest companies and agencies to integrate the communities, solutions, and technologies of the Meta family of apps. As a Global Solutions Partner, you will work closely with top global advertisers: leading key relationships and work streams with client and agency teams, providing...

  • Global Supply Chain Solutions Executive

    4 days ago

    New York, New York, United States Alchemy Global Talent Solutions Full time

    Executive Summary:We are seeking a seasoned Global Supply Chain Solutions Executive to join our team at Alchemy Global Talent Solutions. The successful candidate will be responsible for selling international freight forwarding services and driving business growth.About the Position:Focused on selling international freight forwarding services, including...

  • Global Client Solutions Manager, Global Accounts

    2 weeks ago

    New York, New York, United States Tik Tok Full time

    Responsibilities About the Team Our Global Agency & Accounts team works with leading multinational partners to deliver innovative technology solutions and ser as a strategic and consultative partner. The team plays a critical role in establishing and leading partnerships to develop TikTok solutions that build businesses and brands across our integrated suite...

  • Global Solutions Architect

    5 days ago

    New York, New York, United States The Meta Full time

    Job DescriptionWe're looking for a highly skilled and motivated individual to fill the role of Global Solutions Architect. As a key member of our solutions team, you will be responsible for leading media planning, strategy, measurement and optimization for META's largest global client partnerships. This role requires strong analytical skills, excellent...

  • Global Account Manager

    2 weeks ago

    New York, New York, United States Disability Solutions Full time

    Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Team and Role:Our team is united around collaboration,...

  • Client Solutions Manager, Financial Services

    2 weeks ago

    New York, New York, United States Tik Tok Full time

    Responsibilities About the Team: TikTok's Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable solutions for brands to connect with audiences in meaningful ways. Our Enterprise Ad Sales team partners with some of the largest global brands, enabling them to leverage TikTok's unique platform to drive...

  • Global Solutions Partner

    6 days ago

    New York, New York, United States Meta Full time

    Meta's Global Client & Agency (GCA) team includes a portfolio of the world's largest companies and agencies integrating the communities, solutions and technologies of the Meta family of apps to meet their business goals. The Global Solutions Partner (GSP) role provides a unique opportunity to work with the world's largest global advertisers: leading key...

  • Business Service Architect

    5 days ago

    New York, New York, United States S&P Global, Inc Full time

    At S&P Global, we are seeking a highly experienced Technical Director to lead our engineering team and drive the development of our shared business services.About the RoleThe Head of Engineering Operations will be responsible for architecting, designing, and managing a suite of scalable and reliable business services that meet the needs of cross-functional...

  • Teamcenter Engineering Lead

    1 day ago

    New York, New York, United States Saxon Global Full time

    About Saxon Global:Saxon Global is a leading provider of innovative solutions and services that help businesses succeed in today's fast-paced marketplace. Our team of experts is dedicated to delivering high-quality products and services that exceed our clients' expectations.We are seeking a highly skilled Teamcenter Solution Engineer to join our team and...

  • Senior Director, P&C Shared Solutions and Technology

    4 days ago

    New York, New York, United States International Rescue Committee Full time

    Requisition ID: req56036Job Title: Senior Director, P&C Shared Solutions and TechnologySector: OperationsEmployment Category: RegularEmployment Type: Full-TimeCompensation: USD 170, ,000.00 AnnuallyLocation: New York, NY HQ USAWork Arrangement: HybridJob DescriptionJob Overview:The Senior Director, P&C Shared Solutions and Technology is a member of Senior...

  • Global Product Solutions and Operations Manager, Signals

    6 days ago

    New York, New York, United States TikTok Full time

    ResponsibilitiesTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our...

  • Client Solutions Manager, Financial Services

    2 days ago

    New York, New York, United States TikTok Full time

    ResponsibilitiesAbout the Team:TikTok's Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable solutions for brands to connect with audiences in meaningful ways. Our Enterprise Ad Sales team partners with some of the largest global brands, enabling them to leverage TikTok's unique platform to drive...

  • Cloud Site Reliability Engineer

    3 weeks ago

    New York, New York, United States AYR Global IT Solutions Full time

    AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal...