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Patient Financial Services Supervisor

1 week ago

Danbury, Connecticut, United States Nuvance Health Full time


Position at Nuvance Health

Summary:

Supervises and coordinates the activities of staff operating within the department with regard to Revenue Cycle functions within the scope of Patient Financial Services. Ensures efficient and proper processes for the billing, collections, cash application and customer service functions through the revenue cycle. Collaborates with the Director of Revenue Cycle to implement management plans.

Responsibilities:

1. Supervises & coordinates activities of staff involved in the functions within Patient Financial Services Depart., including work allocation and problem resolution within the department. Motivates employees to achieve peak productivity and performance.
2. Provides staff supervision to include hiring, conducting performance reviews, counseling, disciplinary action, and oversee staff educational development.
3. Approves various transactions including ability-to-pay allowances and discounts.
4. Maintains liaisons with administrative and support personnel to coordinate efforts in resolving problems concerning the verification of information and registration.
5. Assists in the preparation of reports and analyses, setting forth progress, and adverse trends and makes recommendations or conclusions.
6. Represents the Patient Financial Services Department at meetings.
7. Ensures resource management is in line with departmental needs based on expanded hours of operation and physical location of workplace.
8. Plans and conducts meetings with subordinates to ensure compliance with established practices, to implement new policies and keep employees abreast of current changes and standards.
9. Provides department-specific training or assists in the delivery of training curriculum.
10. Ensures the highest quality and timely delivery of services and customer service standards of excellence.
11. Fulfills all compliance responsibilities related to the position.
12. Performs other duties as assigned.

Other Information:

1. Bachelor's Degree Preferred, or equivalent experience

2. Proficient in MS Excel

3. 5+ years of experience in Revenue Cycle, focused in patient accounting

4. Adept at workflow and documentation process articulation

5. Refined leadership skills and a professional demeanor

Required: PC literate, highly customer service oriented.
Minimum Experience: five years

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Nuvance Health

Org Unit: 1785

Department: Patient Accounting

Exempt: Yes

Salary Range: $ $53.45 Hourly