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Professional Services Advisory Consultant

1 week ago

Augusta, Georgia, United States ADP (Automatic Data Processing) Full time
ADP is hiring an HCM Business Consultant. In this position you will play a lead role in scoping and securing billable Client Advisory Services engagements through strategic analysis and product demonstrations. Drive client retention, deep system utilization and advisory services revenue by identifying, developing and presenting business solutions and strategies to meet specific business needs. Develop and maintain effective client relationships for ADPs Major Accounts Advisory Services Clients. Provides support to the Client Advisory Services Organization through expertise of ADP HCM Services and Solutions.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:
  • Partners with HCM Consultants, Business Analysts and Resource Managers to align with strategic client needs.
  • Develops relationships with clients by building rapport with the user community and key stakeholders.
  • Ability to establish trust and credibility with clients.
  • Performs needs analysis with client practitioners and key stakeholders in the areas of payroll, time and labor management, human resources, benefits administration, information technology and related financial systems.
Develops ADP strategic recommendation through:
  • Reviewing needs analysis details to determine necessary optimization or customizations.
  • Conducting research internally and/or externally
  • Assisting in coordinating the required internal ADP resources as needed
  • Tailors the advantage of the ADP solution to the specific needs of the client.
  • Conducts product demonstrations, specifically addressing clients' requirements and ADP's capabilities of meeting those requirements.
  • Prepares the solution design document for the Client Advisory Services Team for time and cost estimate for the Statement of Work.
  • Assist ADP Product Marketing in communicating information to CAS team regarding new releases and product enhancements.
  • Represents ADP at local and national trade shows, product seminars, year-end seminars and client user group meetings as needed.
  • Effectively leverages tools and technology to support clients in a Virtual Environment.
  • Ability to travel up to 20% required.
  • Performs other related duties as assigned.
  • Increases client retention by identifying and delivering HCM solution optimization recommendations customized to fit specific business needs of the client. Ability to ask and respond to questions on a variety of systems and subjects and makes recommendations for optimization or improvement.
  • Supports/ delivers highly customized presentations using latest messaging techniques and responds to complex technical questions. Ability to change direction of presentation and read audience.
  • Assists in managing SOW process by assessing the complexity, responding to questions and coordinating additional resources as needed.
  • Understands highly complex scenarios and configurations and has expert competitive knowledge.
  • Develops processes, methods and/or tools that serve as industry benchmarks/best practices. Viewed by the organization and the client as a subject matter expert.
  • Takes initiative to learn new products, services and industry knowledge and assists in training the CAS Team as needed.
  • Acts as a resource for CAS Team on large and/or highly complex accounts.
  • Acts as an innovative thought leader when determining methods and procedures for solution development and presentation.
  • Is a strategic member of the CAS Team, demonstrates leadership and can support decisions made by the CAS Team as a whole.
  • Works on projects of the highest complexity and criticality to ADP. Works with minimal direction.
  • Identifies important projects toward filling team/revenue/retention goals and can serve as a leader of those projects and initiatives.
  • Actively participates and is a consistent contributor in internal and external meetings.
  • Maintains a consistent positive attitude and is a strong influence on the team.
  • Focused on revenue and retention goals and what is necessary to achieve/exceed them.
  • Actively involved with the CAS Team throughout the Client Advisory process, offering input and ideas to accelerate productivity and business results.
  • Handles conflicts effectively; demonstrates creativity and tact in their resolutions.
  • Participation in ADP initiatives, industry conferences and product development.
QUALIFICATIONS REQUIRED:
  • 2+ years of related professional experience (i.e. Human Resources, Payroll and/or Benefits practitioner, system implementation, sales representative, IT representative, business consultant, application support/client service representative)
  • 1+ years of business consultant experience with Workforce Now
  • Technical domain expert level knowledge in all ADP Workforce Management Solutions including AutoPay/Payroll platforms and in-depth understanding of the TLM suite (Essential, Enhanced, Workforce Manager).
  • Ability to work on multi-product deals.
  • Demonstrated expert knowledge of: 1) ADP Workforce Now solutions including Portal Configuration, Employee and Manager Self-Service, Benefits, Access Permissions, Onboarding, Talent, and Analytics.
  • Ability to deliver expert level presentations in a virtual environment.
  • Demonstrated expert-level business acumen. Highly developed communication, listening, probing, analysis and presentation skills.
  • Ability to effectively probe and identify opportunities across the ADP solution suite from Recruitment to Retirement.