Plant Customer Service Manager

5 days ago

Mount Juliet, Tennessee, United States Schneider Electric Full time
This position is accountable for managing large customer engineered to order projects at the Mount Juliet, TN site to ensure the customer receives the best service possible and Schneider Electrics sales opportunities are maximized. The project scope typically incorporates complex equipment and can extend over multiple years.

What will you do?
  • Takes ownership for the customer as the primary order management contact at Schneider Electric
  • Initiates, plans, executes, controls, and closes customer projects/programs
  • Confirms customer requirements, which includes drawings, specifications, job site requirements, Bill of Material alignment with specifications, and clarifying exceptions
  • Manages complete job process from order preparation, thru manufacturing release, product shipment, post shipment support and financial reconciliation
  • Partners with Field Sales or higher-level project management roles to validate the project's statement of work and contract terms with the customer
  • Manage budget, project schedule, risk & opportunities, and Variation Orders & Claims
  • Accurately and expeditiously handles all customer complaints and inquires, including status, production, delivery, and billing inquires
  • Responsible for managing team of at least 6-8 customer service order engineers with involved attention to goal setting, performance management, competency development, recognition, engagement, and well-being
Let us learn about you Apply today.

What's in it for me?
  • Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.
Who will you report to?

Plant Manager

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

What qualifications will make you successful for this role?
  • Bachelor's degree in engineering, technical science, business (or equivalent)
  • 5+ years of experience in leading diverse business and technical teams
  • 3+ years of Project Management experience
  • The ideal candidate will possess excellent communication and interpersonal skills, the ability to multitask, work in a fast-paced environment and have time management skills
  • Standard business application software experience to include MS Office 365, MS Excel and MS Access
  • Knowledge of ETO (Engineered to Order) products from a project management standpoint
Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today

€36 billion global revenue
+13% organic growth
employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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