Senior Manager

7 days ago

Fort Lauderdale, Florida, United States iQuor Full time
We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started

Job Summary:

Responsible for the iQor Customer Experience and overall relationship for assigned Base account(s) within the Online/Catalogue field. This includes ensuring the Client(s) is ecstatic with the services and results provided to them by iQor, would highly recommend iQor to others, and is willing to do more business with iQor. More specifically the Senior Manager of Client Services partners with their Operations peer to enhance the relationship with the Client(s), leads the communication with all iQor and Client stakeholders, and acquires new business opportunities with the existing Client(s) by understanding Client goals and potential problem statements within their current business. The Senior Manager of Client Services will participate in contract reviews and provide input, facilitate and attend Operational business reviews, and understand the Client-owned strategic objectives and how iQor contributes to success in those areas. This individual must be able to successfully lead and influence in a rapidly changing, complex business environment with a significant multi-national employee population.

Key Responsibilities:

Client Relationship Management:
  • Act as the primary point of contact for medium-sized Client(s) and resolve complex issues or escalations
  • Build and maintain strong relationships with Client(s), ensuring their needs are met and exceeded
  • Conduct regular Client touch bases and reviews, and monitor action plans to address any concerns or opportunities
  • Owns the creation, review and approval of all contract documents governing business between iQor and their Client(s)
  • Responsible for negotiating contracts and ongoing cost adjustments
Business Retention
  • Working with business stakeholders, complete risk assessments on the existing operations and drive mitigation plans to decrease business attrition and create a stable base to grow new business from
Business Development:
  • Identify opportunities for account growth to drive new business within the existing Client relationship
  • Develop proposals and presentations for potential clients or existing Client(s) expansions
  • Participate in strategic planning and contribute to the overall growth strategy of the company
  • Responsible for meeting the financial/pricing objectives set by the company and achieving the financials approved that support the contracted price model
Strategic Leadership:
  • Develop and implement Client growth strategies to achieve company goals and enhance client satisfaction.
  • Set objectives and key performance indicators (KPIs) for the continued satisfaction and growth expectations of the Client(s)
  • Collaborate with Senior Executives to align Client Services strategies with broader business objectives.
Team Collaboration:
  • Partner with the Operations team to fully understand the Client(s) product, systems, and various programs worked for the Client(s)
  • Attend regular performance reviews and provide constructive feedback to Operations team members
  • Partner with internal groups, such as:
  • Operations to make data-driven decisions to improve outcomes
  • Technology to provide CX and DX solutions toward Client challenges
  • Sales and Marketing to assist with RFP responses, enhance service offerings, and drive additional revenues for the Company
  • Legal to assist with contract maintenance, verbiage, and negotiations
  • Escalate concerns and/or potential issue that may jeopardize Client satisfaction or may discourage growth with the Client
Reporting and Analysis:
  • Prepare and present regular reports on Client Services performance, client satisfaction, and other key metrics to Senior Leadership.
  • Analyze data to identify trends, challenges, and opportunities for improvement
  • Owns monthly review of actual financial reports including a detailed variance analysis where there is a difference to a locked forecast or a recent weekly indicator. This includes the review and analysis of the Profit and Loss statement and the Balance Sheet.
Qualifications:
  • Bachelor's degree in business administration or advanced degree preferred
  • 5+ years of experience in Client Services or Account Management, with at least 2 years in a Senior Leadership role
  • Applicable previous experience in a large BPO organization
  • Proven track record of successfully managing and growing Client relationships
  • Strong strategic thinking and problem-solving skills
  • Excellent communication, negotiation, and interpersonal skills
  • Ability to work collaboratively with cross-functional teams and Senior Executives
  • Experience with CRM systems such as Salesforce and other relevant software tools
Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

  • Senior Maintenance Associate

    4 days ago

    Fort Lauderdale, Florida, United States Golden Bell Senior Living Full time

    We are seeking a skilled Senior Maintenance Associate to join our facilities team at Golden Bell Senior Living. As a senior member of our maintenance crew, you will be responsible for leading maintenance projects, supervising junior technicians, and ensuring compliance with safety protocols and regulations.Key Responsibilities:Lead maintenance projects from...

  • Senior Yacht Manager

    2 days ago

    Fort Lauderdale, Florida, United States Hill Robinson Group Ltd Full time

    About usHill Robinson are the leading Yacht Management company with offices spread across the globe. We manage the operational complexities of the world's largest yachts, while bringing technical excellence to a full spectrum of services yacht owners require most.Our team of over 250 people look after and provide a wide range of services including; Charter...

  • Senior Managing Director

    2 weeks ago

    Fort Lauderdale, Florida, United States Metric Geo Full time

    Senior Managing Director – Forensics Location: Flexible | Full-time | Hybrid | Travel RequiredA leading consultancy is seeking a Senior Managing Director to lead its Forensics Practice, driving business growth, operational excellence, and team development. This is a high-impact leadership role with responsibility for financial performance, client strategy,...

  • Sales Manager and Senior Sales Manager

    2 weeks ago

    Fort Lauderdale, Florida, United States The Dalmar Hotel and Element Fort Lauderdale Downtown Full time

    The Dalmar Hotel and Element Fort Lauderdale Downtown, Fort Lauderdale, FL6 days ago Be among the first 25 applicantsDirector of Sales & Marketing at The Dalmar and Element Fort Lauderdale Downtown Company DescriptionWe suggest you enter details here.Role Description This is a full-time on-site role located in Fort Lauderdale, FL for a Sales Manager or...

  • Senior Procurement Manager

    7 days ago

    Fort Lauderdale, Florida, United States Great HealthWorks Full time

    SummaryThe Senior Procurement Manager is responsible for maintaining the appropriate inventory levels of finished goods, raw materials and components, and will establish and adhere to the procurement guidelines based on the strategies and goals outlined by the organization. The SPM serves as subject matter expert on Oracle Fusion SCM and inventory management...

  • Senior Employer Brand Manager

    3 weeks ago

    Fort Lauderdale, Florida, United States Chewy Full time

    Chewy is searching for a Senior Employer Branding Manager to lead efforts to build the Chewy Vet Care (CVC) employer brand In this role you will help to position Chewy as an outstanding employer in the veterinary industry. This pivotal role will sha Brand Manager, Manager, Senior, Engagement, Social Media, Project Management, Manufacturing, Business Services

  • Senior Property Manager

    4 days ago

    Fort Lauderdale, Florida, United States Cory Executive Recruiting Full time

    Senior Property Management LeadershipWe are looking for a highly skilled Senior Property Manager to join our team at Cory Executive Recruiting. This is an excellent opportunity for a seasoned professional to lead and manage a large portfolio of multifamily properties.The ideal candidate will have a strong background in property management, with a proven...

  • Senior Project Manager

    4 days ago

    Fort Lauderdale, Florida, United States Jobot Inc. Full time

    Senior Project Manager - Vertical Construction5 days ago Be among the first 25 applicantsBase pay range$140,000.00/yr - $160,000.00/yrA no-nonsense, extremely successful Miami GC is looking for their point Project ManagerSalary $140,000 - $160,000 per yearA Bit About UsThis GC has carved out a niche in the Miami market by targeting 50-75 million midrise and...

  • Senior Construction Management Professional

    4 days ago

    Fort Lauderdale, Florida, United States HDR Full time

    Job DescriptionThe Senior Project Controls Manager will be responsible for partnering with designers, contractors, inspectors, and other third-party entities to proactively identify, communicate, and resolve scope and pricing variances. They will also manage agency initiatives, conduct risk assessments, and develop mitigation plans to minimize project...

  • Senior Project Manager

    2 days ago

    Fort Lauderdale, Florida, United States Gpac Full time

    Senior Project Manager - Commercial ConstructionSeeking a Senior Project Manager with a strong background in commercial construction to join an award-winning and highly respected South Florida General Contractor.The Senior Project Manager will deliver superior customer service to our clients while successfully managing commercial construction projects....

  • Senior Civil Project Manager

    11 hours ago

    Fort Lauderdale, Florida, United States Bowman Consulting Full time

    Job Summary:Civil Senior Project Manager at Bowman Consulting. Manage and lead a team of civil project engineers, designers, and CAD technicians in planning, scheduling, and executing land development projects.About the Role:As a Senior Civil Project Manager, you will oversee multiple projects simultaneously, ensuring timely completion, meeting allocated...

  • Senior Product Manager

    4 weeks ago

    Fort Lauderdale, Florida, United States Valuetainment Full time

    You create solutions that empower customers and disrupt the status quo. You drive vision and go-to-market strategy. You know how to deliver exceptional products and experiences. Hello Senior Product Manager Join us.The Senior Product Manager shapes our product roadmap and is responsible for product planning, development, strategy, and the overall success of...

  • Senior Project Manager

    4 days ago

    Fort Lauderdale, Florida, United States Jobot Full time

    A company with wonderful leadership is looking to add a Senior Project Manager to their teamA Bit About UsMy Client is a highly regarded construction and development company known for their commitment to excellence and client satisfaction. With expertise in various sectors such as commercial, residential, healthcare, and education, they have built a strong...

  • Senior Contract Manager

    3 days ago

    Fort Lauderdale, Florida, United States Broward College Full time

    Key ResponsibilitiesThe Senior Contract Manager is responsible for:Negotiating and administering contracts and agreements on behalf of the College.Developing and implementing contract management processes and procedures to ensure compliance with College policies and applicable laws and regulations.Collaborating with internal departments and stakeholders to...

  • International Tax Manager/Senior Manager

    3 weeks ago

    Fort Lauderdale, Florida, United States Tandym Group Full time

    A law firm in Florida is actively seeking an experienced Tax professional to join their staff as their new International Tax Manager / Senior Manager. Responsibilities: The International Tax Manager / Senior Manager will: Advise clients on complex US international tax issues Supervise multiple international tax engagements and contribute to the delivery of...

  • International Tax Manager/Senior Manager

    1 week ago

    Fort Lauderdale, Florida, United States Tandym Group Full time

    A law firm in Florida is actively seeking an experienced Tax professional to join their staff as their new International Tax Manager / Senior Manager. Responsibilities: The International Tax Manager / Senior Manager will: Advise clients on complex US international tax issues Supervise multiple international tax engagements and contribute to the delivery of...

  • Senior Project Manager, IT

    2 days ago

    Fort Lauderdale, Florida, United States ICBD HOLDING LLC Full time

    Senior Project Manager, ITThe Senior Project Manager position is responsible for planning, organizing, executing, and managing technical projects within budget. The SR PM must be aware of client needs, company goals, and employee coordination to bring a project to completion. Maintain an in-depth knowledge and understanding of Healthcare technologies,...

  • Senior Construction Manager

    24 hours ago

    Fort Lauderdale, Florida, United States Johnson, Mirmiran & Thompson Full time

    Job OverviewJohnson, Mirmiran & Thompson is a dynamic 100% employee-owned consulting firm with over 2,300 professionals providing multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States.We are currently seeking a CEI Senior Project Engineer to join our...

  • Senior Project Manager

    2 weeks ago

    Fort Lauderdale, Florida, United States Jobot Full time

    A company with wonderful leadership is looking to add a Senior Project Manager to their teamThis Jobot Job is hosted by: Brian MoriartyAre you a fit? Easy Apply now by clicking the "Apply" buttonand sending us your resume.Salary: $140,000 - $160,000 per yearA bit about us:My Client is a highly regarded construction and development company known for their...

  • Senior Project Manager

    3 days ago

    Fort Lauderdale, Florida, United States Vertex Inc Full time

    Company DescriptionThe Vertex Companies, LLC is an international and multi-disciplined technical services firm that operates in the architectural-engineering-construction (AEC) industry across 45+ markets. We offer forensics, engineering, environmental, and project advisory solutions to a broad array of clients and industries.Vertex aims to serve...