Practice Performance Manager

6 days ago

Liberty, Kentucky, United States UnitedHealth Group Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Practice Performance Manager-Medicare Consultant is responsible for program implementation and provider performance management which is tracked by designated provider metrics, inclusive minimally of 4 STAR gap closure and coding accuracy demonstrating full assessment and suspect closure. The person in this role is expected to work directly with care providers to build relationships, ensure effective education and reporting, proactively identify performance improvement opportunities through analysis and discussion with subject matter experts; and influence provider behavior to achieve needed results. The person will review charts (paper and electronic - EMR), identify gaps in care and open suspect opportunities, and educate providers and offices to ensure they are coding to the highest specificity for both risk adjustment and quality reporting. Work is primarily performed at physician practices on a daily basis.

This is a field based position in KY with the ability to reside in Kentucky, West Virginia, or Southern Ohio regions.

Primary Responsibilities:
  • Functioning independently, travel across assigned territory to meet with providers to discuss UHC and Optum tools and UHC incentive programs for both risk adjustment and quality reporting, focused on improving the quality of care for Medicare Advantage Members
  • Establish positive, long-term, consultative relationships with physicians, medical groups, IPAs and ACOs
  • Develop comprehensive, provider-specific plans to increase their HEDIS performance, facilitate risk adjustment suspect closure and improve their outcomes
  • Access PCOR to identify risk adjustment opportunities and utilize other available reporting sources including but not limited to (InSite, Spotlight, Doc360, Provider Scorecard, CPT II Report) to analyze data and prioritize gap and suspect closure, identify trends and drive educational opportunities
  • Conduct chart review quarterly and provide timely feedback to provider to improve reporting on a go forward basis
  • Conduct additional chart reviews such as a quarterly post-visit ACV review and various focused progress notes reviews with provider feedback to improve documentation and coding resulting in improved gap and suspect closure
  • Coordinates and provides ongoing strategic recommendations, training and coaching to provider groups on program implementation and barrier resolution
  • Training will include Stars measures (HEDIS/CAHPS/HOS/medication adherence), coding for quality care (CPT II) and exclusions (ICD-10-CM), risk adjustment coding practices (ICD-10-CM), and Optum program administration including use of plan tools, reports and systems
  • Lead regular Stars and risk adjustment specific JOC meetings with provider groups to drive continual process improvement and achieve goals
  • Provide reporting to health plan leadership on progress of overall performance, MAPCPi, MCAIP, gap closure, and use of virtual administrative resources
  • Facilitate/lead monthly or quarterly meetings, as required by plan leader, including report and material preparation
  • Collaborates and communicates with the member's health care and service with our interdisciplinary delivery team to coordinate the care needs for the member
  • Partner with providers to engage in UnitedHealthcare member programs such as HouseCalls, clinic days, Navigate4Me
  • Weekly commitment of 75% travel for business meetings (including client/health plan partners and provider meetings) and 40% remote work
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Certified Risk Adjustment Coder (CRC via AAPC) or Certified Professional Coder (CPC via AAPC). If you do not have both the CRC AND CPC, it will be required to obtain both AAPC certifications within first year in position (CRC within 6 months of hire and CPC within 1 year of hire, if not currently CPC or CCS-P
  • 2+ years of healthcare industry experience
  • 1+ years of provider facing experience
  • 1+ years of Account Management or Sales Account experience
  • Microsoft Office experience including Excel with exceptional analytical and data representation expertise
  • Proven solid knowledge of Medicare Advantage including Stars and Risk Adjustment
  • Proven knowledge of ICD-10-CM and CPT II coding
  • Proven solid relationship building skills with clinical and non-clinical personnel
  • Proven excellent oral & written communication skills
  • Reside within KY
  • Willing and ability to travel up to 75% within KY
Preferred Qualifications:
  • Registered Nurse
  • Experience working for a health plan and/or within a provider office
  • Experience with network and provider relations/contracting
  • Experience retrieving data from EMRs (electronic medical records)
  • Experience in management or coding position in a provider primary care practice
  • Demonstrated knowledge base of clinical standards of care, preventive health, and Stars measures
  • Demonstrated level of knowledge, skill and understanding of ICD-10-CM and CPT coding principles consistent with certification by AAPC or AHIMA
  • Proven knowledge of billing or claims submission and other related actions
  • Proven solid communication and presentation skills
  • Proven solid problem-solving skills
  • Demonstrated good work ethic, desire to succeed, self-starter
  • Proven ability to deliver training materials designed to improve provider compliance
  • Proven ability to use independent judgment, and to manage and impart confidential information
The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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