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Director of Field Operations

1 week ago

Bowling Green, Ohio, United States Starship Technologies Full time
Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed 7 million autonomous deliveries to date, traveled 10 million miles, and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses.

We're hitting records on an almost weekly basis. Now is an exciting time to join as we grow rapidly around the world

Starship Technologies is looking for a strategic, action-oriented, and data-driven Director for Field Operations in the US. You will be responsible for high-priority strategic projects driving capacity, quality, and productivity for our various field team members, customers, and merchants.

This role reports directly to the SVP of Operations and collaborates with a broad range of key stakeholders, with the primary ones being supply chain, service engineering, commercial teams, and software and hardware engineering. Others include executive leadership, data, finance, HR, and Facilities.

In the role of Director, Field Operations you will:
  • Define and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of Starships operations to provide a quality service and support the business' growth goals.
  • Lead a team and create an inspiring and empowered work environment for team members to thrive by defining clear career paths and identifying individual growth opportunities in a remote working model.
  • Work with cross-functional teams to design and implement business initiatives and workflow changes, including communications and appropriate launch plans for stakeholders involved.
  • You and your team will manage the entire launch phase including field relationships with campus staff, food service merchants and providers, facilities, hiring, training, logistics, and robot infrastructure.
  • Identify patterns and problem areas, and implement effective solutions to constantly be driving increased efficiency, productivity, and quality.
  • Analyze and enhance our operational procedures, workflows, and systems.
  • Scaling the teams to meet our growing business needs, including forecasting, hiring, and training.
  • Bringing order to a dynamic environment with short timelines while working under tight deadlines, and not being afraid of going out into the field on the ground level.
  • Good analytical mind set of understanding the business through operational key performance metrics and financial.
  • Improve service buffer diligence through root cause analysis and effective change management via cross departmental collaboration.
    • Supply chain
    • Service and HW,SW engineering
    • Commercial teams
  • Validating Field Operations functional model - does current setup support the needs of today's reality when it comes to supply chain, servicing model, tech performance, commercial requirements.
  • Balancing robot availability and commercial requirements with fleet capacity limitations for 2025. This is a complex servicing quality, commercial balancing and data exercise that we will need to figure out successfully.
If you dare to step outside of your comfort zone, and you have:
  • 7+ years of experience in an operational role, building and developing diverse teams, optimizing processes, and delivering business goals ideally at an early stage & high growth company.
  • Experience motivating teams both through in-person and remote management with emphasis on the latter.
  • Proven ability to execute and track record of getting projects across the finish line successfully.
  • Demonstrated project and budget management skills.
  • 5-10 years supervisory experience in operations or related fields.
  • Previous P&L responsibility required.
  • The flexibility and adaptability to work with different aspects of a business in a fast-paced, growing scale-up environment.
  • Ability to travel--up to 30% is expected and dependent on operational needs.
  • Must reside in the East Coast Time Zone.
Education and Soft Skills:
  • Bachelor's degree in engineering, operations management, or a related field.
  • Effective and inspiring leader that people naturally follow and rally behind.
  • Goal focus with a strong bias toward action.
  • Excellent organizational skills, attention to detail, and an ability to think at a systems level; you embrace pressure and love the constant urgency needed to solve unique problems.
  • Data-driven mindset, strong business judgment, and proven ability to perform analysis, draw key insights, and comfortable with setting targets and managing operational metrics.
  • The person would rather explain the solution through an excel analysis of data instead of a beautiful powerpoint presentation of thoughts.
... then join the fleet of humans behind the robots and get:
  • To work on self-driving delivery robot technology on a uniquely large scale, creating history and making things happen
  • All the benefits of working for a scale-up, such as talented colleagues from across the globe, flexible working time, company events, competitive salary, including an employee stock option plan.
  • A chance to help shape the direction and growth of the company.
  • 100% paid health care
  • Unlimited Vacation
We love that you're different. It makes us one of a kind.
  • Starship is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion within our workforce and communities.
Ready to join our Starship fleet? Apply today

Check out our website to find out more about us:

Department US Operations Locations Bowling Green, OH Remote status Fully Remote Employment type Full-time