Director, Technology Platforms

4 days ago


Sugar Land, Texas, United States ABM Industries Full time
Job Description

Essential Functions:
  • This role will work closely with cross functional teams and external vendors, to ensure a holistic approach to delivering services, while driving operational excellence and digital transformation initiatives. Experience with engineering or software development methodologies and leading high-performance teams will be critical for the success of this role.
  • Strategic and Team Leadership - Define and execute platform strategy and roadmap in alignment with business objectives; Ensure disaster recovery and business continuity strategies are in place; Manage, lead and mentor a high impact team; Oversee multiple technology projects simultaneously to ensure scope, budget and timelines are met while proactively mitigating risks and planning for steady state support; Promote a culture of innovation, automation and continuous learning; Drive talent development; Manage the team budget and cost optimizations.
  • Platform Management, Operations and Governance - Oversee end to end operations, processes, compliance controls; Lead technical design and systems integrations, taking into consideration platform availability, scalability, performance, security; Contribute as a hands-on senior architect as needed; Establish and continuously improve on standards, best practices; Maintain detailed architectural, design, configurations, operational procedures documentation; Manage releases per ABM change management policy and ITIL processes and guidelines; Provide key platform updates, reports, to stakeholders as needed; Define and monitor KPIs related to platform performance and user satisfaction; Operate a governance mechanism to establish effective controls for operations, measure and track quality of service.
  • Vendor and Stakeholder Management - Work closely with Sourcing to manage strategic vendors, contracts, licenses and relationships; Manage 3rd party budget, spend and invoices; Collaborate with vendors and service providers to ensure effective implementation of the tools, services, and software.
  • Compliance and Risk Management - Comply with ABM Code of Conduct; Ensure the portfolio of platforms comply with IT policies, procedures and any industry regulations where applicable; Implement and manage platform health, security vulnerabilities, threats and remediation strategies; Participate in internal and external audits.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a technology related field.
  • 15+ years of experience in IT
  • 10+ years in Leadership responsibilities, with proven track record of leading high-performance teams of 5+ team members
  • Strong foundation in engineering or software development methodologies required.
  • Expertise with ITIL practices and ticketing systems, such as Service Now
  • Proficiency with configuring and managing platforms such as Microsoft Endpoint Manager Intune, Workspace One (UEM, Intelligence), SCCM, SharePoint, M365 Suite of products, video conferencing.
  • Expertise in modern device management, endpoint security and application delivery
  • Knowledge of Windows, macOS, iOS and Android device management
  • Proven experience managing the lifecycle of enterprise devices including provisioning, configuration and compliance enforcement for BYOD and corporate owned.
  • Experience with implementing access policies, authentication mechanisms, including integration with SSO, Active Directory, Azure AD and other identity providers.
  • Experience with managing application policies to secure company data on managed and personal devices
  • Experience with scripting (e.g. Powershell, Python)
  • Experience with successful implementation of Windows Autopilot.
  • Experience with building custom OS images for Windows and macOS systems (implementing GPOs, integrating hardware drivers, firmware)
  • Understanding of enterprise networking, VPNs and Cloud services
  • Experience with colocation, SaaS and Managed Service Providers
  • Demonstrated ability to negotiate and manage software license and managed service contracts
  • Strategic thinking and vision with a focus on operational efficiency and user experience.
  • Proven experience with reporting, monitoring and managing operational SLAs, Metrics, KPIs
  • Strong project/program management skills with experience leading multiple projects.
  • Self-starter, willing to take initiative.
  • Strong work ethic coupled with sense of ownership and accountability for one's work.
  • Exceptional leadership skills
  • Excellent communication, customer service and problem-solving skills.
  • Strong interpersonal skills and ability to influence other team members both internally and externally.
  • Ability to manage and resolve conflict.
  • Strong analytical, organizational, conceptual thinking, execution skills with attention to detail.
  • Ability to work independently and collaboratively in a fast-paced environment
  • Ability to manage and handle complex issues in a professional manner.
  • Ability to lead technical discussions and transition from high level to details seamlessly
  • Ability to multi-task, prioritize and handle multiple requests
  • Experience with BYOD policies and Zero Trust architecture
  • This is an onsite role with 30% travel and on call requirements.
Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit:

ABM 2025 Employee Benefits | Staff & Management
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